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SPOTLIGHT ON...

Join our fight against fraud Join the fight at the 2019 Account Takeover & Fraud Workshop in Indianapolis, October 24–25.
Three Reasons to Care about First-Contact Resolution FCR is an important measure of the health of your contact center. Here's what it is and why it matters.
“Summer of Champions” competition off to fast start! One month in, the 15 US and Canadian member companies who signed up are earning points for enrollments, designations, and Ed Fairs.

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HELP CENTER LINKS

Resource Magazine

September 2019

Focus on the Customer Experience

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UPCOMING EVENTS

Virtual Immersion September 2019 Effective Instructor-Led Insurance Training — Attend Virtually
September 16, 2019 – September 19, 2019
Virtual Classroom
Insurance Immersion - St. Paul, MN Effective Instructor-Led Training
September 18, 2019 – September 20, 2019
St. Paul, MN
LOMA Canada Insurance Immersion Fall Session Get up to Speed Quickly!
September 30, 2019 – October 02, 2019
Canada Life, Toronto, ON
Understanding Life Insurance Company Financial Statements
October 11, 2019
PwC Canada, Toronto, Ontario
2019 Account Takeover and Fraud Workshop
October 24, 2019 – October 25, 2019
Indianapolis Marriott Downtown, Indianapolis, IN

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