Insights & Trends
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Insights & Trends
Life Insurance
U.S. Individual Life Insurance Yearbook
Read the most comprehensive overview and gain insights into key factors impacting the U.S. individual life insurance market.
Hybrid Long-Term Care Protection: Rising Demand, Growing Opportunity Series
Explore how rising consumer demand, innovative hybrid solutions, and evolving carrier strategies are reshaping the future of long-term care protection.
Annuities
U.S. Individual Annuity Yearbook
Read the most comprehensive overview and gain insights into the key factors impacting the U.S. individual annuity market.
Workplace Benefits
U.S. Workplace Benefits Yearbook
Read the most comprehensive overview and gain insights into key factors impacting the U.S. workplace benefits market.
Information Center Briefs
LOMA Login Required
Securities Licensing Practices for Operations Staff
Do insurance carriers require call center staff and other operations associates to hold securities licenses?
Insurance Call Centers: CSR Responsibilities, Career Paths and Training
To learn more about insurers' approaches to training and career pathing in their call centers, LOMA fielded a survey among four service and operations committees in the second quarter of 2026.
Insurance Call Center Service and Quality Measures
Which efficiency and quality metrics are most important to insurance contact centers?
Quick Queries
LOMA Login Required
Tax Forms
Quick Query, Tax Forms, Annuity Operations Committee, July 2026.
Address Change Confirmation Practices
Quick Query, Address Change Confirmation Practices, Financial Crimes Governance Council, August 2026.
or LOMA's Information Center at infoctr@loma.org.