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Informed. Empowered.

Our Information Center is your source for news relevant to the insurance and financial services industry.

Our experienced researchers can provide you with information on current issues, developing trends and hot topics. LOMA members can also access many free resources online and request customized research.

Recent Research Briefs

Our Information Center has curated over 200 research briefs on a wide variety of industry topics. Registered employees of LOMA member companies may download these electronic copies free of charge. These documents are exclusively for our member companies and are not available to non-members.

Research Brief: Insurance Call Center Automation Trends: 2021, April 2021.

Insurance Call Center Automation Trends: 2021

Research Brief: Insurance Call Center Automation Trends: 2021, April 2021.

Research Brief: Making the Call: Insurance Call Center Quality Practices 2021, April 2021.

Making the Call: Insurance Call Center Quality Practices 2021

Research Brief: Making the Call: Insurance Call Center Quality Practices 2021, April 2021.

Research Brief: Information Security: Outlook and Trends in the Insurance Industry, April 2021.

Information Security: Outlook and Trends in the Insurance Industry

Research Brief: Information Security: Outlook and Trends in the Insurance Industry, April 2021.

Research Brief: Insurance Call Center Structure, Staffing and CSR Responsibilities 2021, March 2021.

Insurance Call Centers: Structure, Staffing, and CSR Responsibilities 2021

Research Brief: Insurance Call Center Structure, Staffing and CSR Responsibilities 2021, March 2021.

Research Brief: Insurance Call Center Service Standards and Metrics 2021, March 2021

Insurance Call Center Service Standards and Metrics 2021

Research Brief: Insurance Call Center Service Standards and Metrics 2021, March 2021

Quick Queries

Our 50 committees conduct frequent informal surveys to obtain insight on various industry practices and procedures. These documents are available exclusively for LOMA member companies and are not available to non-members or the general public.

Quick Query: New Long-Term Incentive Plans, COMP, March 2021.

New Long-Term Incentive Plans

Quick Query: New Long-Term Incentive Plans, COMP, March 2021.

Quick Query, Mid-Year Performance Reviews, COMP, March 2021.

Mid-Year Performance Reviews

Quick Query, Mid-Year Performance Reviews, COMP, March 2021.

Quick Query: Considered Return-to-Office Plans, CHRO, February 2021.

Considered Return-to-Office Plans

Quick Query: Considered Return-to-Office Plans, CHRO, February 2021.

Quick Query: eApp Products and Requirements, NBC, February 2021.

eApp Products and Requirements

Quick Query: eApp Products and Requirements, NBC, February 2021.

Quick Query: Commission Chargebacks on Full & Partial Withdrawals, PDMC, January 2021.

Commission Chargebacks on Full & Partial Withdrawals

Quick Query: Commission Chargebacks on Full & Partial Withdrawals, PDMC, January 2021.

 
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For more information about the Info Center, please email infoctr@loma.org