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Associate, Customer Service — Life Insurance

The financial services industry is constantly changing, but one thing remains constant—customers expect more from your company. They want accurate answers that they can trust from you.

Exceed expectations with our Associate, Customer Service (ACS) designation!

Overview

The financial services industry is constantly changing, but one thing remains constant—customers expect more from your company. They want accurate answers that they can trust from you.

Our Associate, Customer Service™ (ACS®) Program prepare you to meet these new demands. The ACS Program has been designed specifically to help you:

  • Increase your knowledge of financial services
  • Understand customer expectations, patterns, and behavior
  • Become a customer experience advocate and protect customers

Topics

  • Customer Service
  • Life Insurance
  • Marketing and Business Acquisition
  • Onboarding
  • Operations and Administration

Program Roadmap

Designation

Associate, Customer Service — Life Insurance

Core Course Requirements: 3 course(s)

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ElectiveCourseRequirements

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Video

ACS 101 Intro Video

Watch the introductory video to ACS 101, one of the core course offerings in the ACS designation program.

ACS Testimonials

Being able to offer excellent customer service is a critical component to anyone’s career. I believe the ACS designation has given me the tools to better understand the insurance and financial services industry. It has also helped me to further develop both my customer service and professional skills.

The ACS designation has helped me better appreciate our customers. It has also helped me become more responsive to their needs.