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Associate, Customer Service — Life Insurance
The financial services industry is constantly changing, but one thing remains constant—customers expect more from your company. They want accurate answers that they can trust from you.
Exceed expectations with our Associate, Customer Service (ACS) designation!
Overview
The financial services industry is constantly changing, but one thing remains constant—customers expect more from your company. They want accurate answers that they can trust from you.
Our Associate, Customer Service™ (ACS®) Program prepare you to meet these new demands. The ACS Program has been designed specifically to help you:
- Increase your knowledge of financial services
- Understand customer expectations, patterns, and behavior
- Become a customer experience advocate and protect customers
Topics
- Customer Service
- Life Insurance
- Marketing and Business Acquisition
- Onboarding
- Operations and Administration
Designation
Associate, Customer Service — Life Insurance
Core Course Requirements: 3 course(s)
Insurance Operations/Reinsurance Administration
Elective Course Requirements: Pick 2 elective(s)
Business & Financial Concepts
Video
ACS 101 Intro Video
Watch the introductory video to ACS 101, one of the core course offerings in the ACS designation program.
Being able to offer excellent customer service is a critical component to anyone’s career. I believe the ACS designation has given me the tools to better understand the insurance and
financial services industry. It has also helped me to further develop both my customer service and professional skills.
The ACS designation has helped me better appreciate our customers. It has also helped me become more responsive to their needs.
Provides you with a solid understanding of customer service and how it affects property/liability, personal and commercial insurance, regulation, claims, and more.
Provides a solid understanding of customer service and how it affects property/liability insurance, loss adjusting, underwriting, and agent/broker activities in Canada.