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Associate, Customer Service — Property & Casualty (Canada)

Jointly sponsored by LOMA and The Insurance Institute of Canada (IIC), the Canadian Property & Casualty track of the ACS Program provides you with a solid understanding of customer service and how it affects property/liability insurance, loss adjusting, underwriting, and agent/broker activities

Effective December 31, 2023, LOMA will be discontinuing the Property & Casualty track of the Associate, Customer Service designation. To earn this certificate before it is discontinued, learners must enroll in the required LOMA course and request credit for The Institutes’ courses by December 31, 2023. The application to apply credit can be found here.


The financial services industry is constantly changing, but one thing remains constant—customers expect more from your company. They want accurate answers that they can trust from you.

With LOMA’s Associate, Customer Service™ (ACS®) Program you can be prepared to meet these new demands. The ACS Program has been designed specifically to help you:

  • Increase your knowledge of financial services
  • Understand customer expectations, patterns, and behavior
  • Become a customer experience advocate and protect customers

Learn more about the three line-of-business tracks.

Learners must complete three required courses and two electives to earn the ACS P&C Canada designation. Learn more and get started today!


  • Customer Service
  • Property/Liability Insurance
  • Loss Adjusting
  • Underwriting
  • Agent/Broker Activities

Program Roadmap


Associate, Customer Service — Property & Casualty (Canada)

Core Course Requirements: 3 course(s)

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Elective Course Requirements: Pick 2 elective(s)

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ACS 101 Intro Video

Watch the introductory video to ACS 101, one of the core course offerings in the ACS designation program.

ACS Testimonials

Being able to offer excellent customer service is a critical component to anyone’s career. I believe the ACS designation has given me the tools to better understand the insurance and financial services industry. It has also helped me to further develop both my customer service and professional skills.

The ACS designation has helped me better appreciate our customers. It has also helped me become more responsive to their needs.

Course Credit Notes

Learners who have credit for the courses below automatically receive ACS credit for the applicable course category shown.

Discontinued course Customer Service program category
C15 or C17 Loss Adjusting or Advanced Loss Adjusting
C71 Agent/Broker