ServiceFirst asks candidates to share their attitudes on a wide variety of service issues to evaluate if they will:
- Provide outstanding service
- Fulfill client needs quickly and efficiently
- Identify sales opportunities and create sales leads
- Resolve client complaints promptly and courteously
Each candidate report provides an overall customer service rating as well as ratings on four key service dimensions:
- Active — seek out and act on service and sales opportunities
- Helpful — go the extra mile to meet and exceed customer needs
- Personalized — recognize each customer's unique qualities
- Polite — be courteous and establish rapport
Currently available in the United States, Canada, and the Caribbean. Please contact us if it is not already available in your country.
ServiceFirst is a trademark of Assessio.