Skip to content

Performance Skills Index for Contact Centers

Double the Results

Two tests in one, this assessment helps you:

  • Identify people with skills needed to succeed as sales or service representatives
  • Understand and leverage each candidate's primary learning style
Flyer
Sample Questions

In a matter of weeks, your new hires need to understand your product lines, your systems, and your operations. Finding quick learners is an essential part of hiring successful sales and service representatives.

Performance Skills Index helps you to quickly differentiate:

  • High-potential candidates
  • Candidates who will need extra help preparing for work in your organization
  • Candidates who should be screened out because they are unqualified for the job

The learning styles information you receive for each candidate describes how they learn new information and provides insights into their approach to work.

These assessments can be uncoupled.
If you prefer, you can use only the performance-predicting half of the assessment or only the learning styles half.

Special option for insurance and financial services companies
The Performance Skills Index predicts candidates’ ability to pass life and health insurance, property/casualty insurance, and FINRA licensing exams. A reporting option allows you to view candidates’ expected exam performance so that you can identify candidates who will need extra help preparing for them and screen out or redirect candidates who are likely to fail their exams.

Availability

Currently available in the United States and the Caribbean. Please contact us if it is not already available in your country.

Performance Skills Index is a trademark of LL Global Services, Inc.

Did you accomplish the goal of your visit to our site?

Yes No