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Who Should Answer the Call?
REPeValuator™ is a job simulation that predicts call center job performance. Candidates assume the role of a call center rep and encounter a variety of situations — from simple to complicated — and a variety of simulated customers that are concise or confused, cheerful or angry.
Using this test will help you:
- Select applicants who can efficiently and effectively build client relationships
- Reduce training time and hiring costs
- Improve customer service
- Hire applicants who can cross-sell and up-sell
REPeValuator is available in multiple versions to suit your needs: service-only, sales and service, English-only, Spanish-only, and bilingual.
Video
REPeValuator
Learn why you need a call center hiring tool.