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General

Why are we replacing our proctored exam delivery system?

Our current proctored exam delivery system (I*STAR®) is dependent on Internet Explorer, and Microsoft will no longer support this browser beginning June 15. We are excited to be moving to a new and upgraded cloud-based I*STAR exam delivery system that offers enhanced security, reliability, and user experience features for proctored exams.

When will the upgraded system go live?

Microsoft is ending support of Internet Explorer beginning June 15. We will go live with the upgraded I*STAR exam delivery system on AUGUST 2. Unfortunately, this means that NO PROCTORED EXAMS CAN BE ADMINISTERED BEGINNING JUNE 14 THROUGH AUGUST 1. Proctored exams on the upgraded I*STAR exam delivery system will be available beginning August 2. We apologize for this inconvenience.

Will course access be extended?

We will automatically extend course access for learners enrolled in courses with a proctored exam that expires between June 1 and September 1. Access will be extended for 3 months to accommodate these learners. If this extension applies to you, you will see the new course expiration date reflected in the Upcoming Learning section of your LOMA learning account by June 1.

Is there another option available?

Learners enrolled in courses for which a self-proctored exam option is available can request a free transfer from the proctored version to the self-proctored version. Please consult with your Ed Rep before requesting a transfer to ensure that your company will allow the change of course format. To request a transfer, please use this form:


It could take up to 7 days for your transfer to be completed. You will be notified by email when your transfer has been completed.

This offer is good only until September 1, 2022. After that, transferring from a proctored enrollment to the self-proctored alternative will require re-purchasing the course.

Important Note:

Changing to the self-proctored option may mean a change in study assignment. We apologize for this inconvenience. Please refer to the table below to determine whether your study materials will change or remain the same. You will have a full 6 months to complete the course in the self-proctored environment.

Courses that offer a free transfer from a proctored exam to a self-proctored exam option

Will your study materials change if you move to the self-proctored exam course option?

LOMA 280, 290, 301, 307, 320, ACS 100

YES

LOMA 311, 335, 357, 361, 371
ARA 440
UND 386

NO

Administrative

I’m a student scheduled to sit for an I*STAR exam during the blackout period. What should I do?

Any student with an I*STAR course expiration date between June 1 and September 1 will automatically have their course access extended for 3 months. We will be making this adjustment to your learner profile in May. Your new expiration date will show in the Upcoming Learning section of your learner account on or before June 1.

Regardless of your course expiration date, if you planned to take your proctored exam during the blackout period (June 14 – August 1), contact your Ed Rep right away to reschedule. You may take the exam prior to June 14, or after August 1.

I’m an Ed Rep or proctor – I have students scheduled to sit for an I*STAR exam during the blackout period. What should I do?

Any student with a course expiration date between June 1 and Sept 1 will automatically have their course access extended for 3 months. We will be making this adjustment to their learner profile in May. Their new expiration date will show in the Upcoming Learning section of their learner account on or before June 1. We also encourage you to contact students to reschedule their exams. They may wish to sit for the exam prior to June 14, or after August 1.

What if my company removes Internet Explorer before June 15?

We anticipate that some companies may remove IE from their computers before June 15. This is why we are automatically extending course access for learners enrolled in proctored exam courses with expiration dates between June 1 and September 1. If your course expires before June 1 and you are unable to take your I*STAR exam because your company removes Internet Explorer before your scheduled exam date, please contact us to request a 3-month extension.

Technical

How will Ed Reps/proctors and learners use the upgraded system?

Because the upgraded I*STAR exam delivery system is cloud-based, learners and proctors will be able to access it through an internet connection, and there’s no new software to download.  In the coming weeks, we’ll help proctors and learners understand how to log in and take/proctor examinations. The requirements for maintaining a secure proctored environment, as well as the process for all other actions, including enrolling students for courses, viewing reports, etc., will remain the same.

Will learners and proctors need new log in information for the upgraded system?

No, learners and proctors will log in using their current credentials.

 

How can I get familiar with the upgraded system?

We will provide printable and video resources to show learners and proctors how to log in, how to take a proctored exam, and how to proctor an exam in the upgraded I*STAR exams system. These resources will be coming soon.

 

What browsers can we use to access the upgraded exam system?

Chrome, Edge, Safari, and Firefox

What do I need to do now to prepare for the upgraded exam system?

Other than rescheduling your existing I*STAR examination, if necessary (see Administrative FAQs), no preparation is necessary at this point. Because the upgraded I*STAR exam delivery system is cloud-based, learners and proctors will be able to access it through an internet connection, and there’s no new software to download. In the coming weeks, we’ll help proctors and learners understand how to log in and take/proctor examinations.

What do I need to do with the current I*STAR software once the upgraded system is launched?

Once the upgraded I*STAR exams system is available, you will no longer need to access the current I*STAR software that is downloaded on computers within your company. In the coming weeks, we’ll share information about how to uninstall that I*STAR software.