ACS

Overview

The financial services industry is constantly changing, but one thing remains constant—customers expect more from your company. They want accurate answers that they can trust from you.

With LOMA’s Associate, Customer Service™ (ACS®) Program you can be prepared to meet these new demands. This program allows you to select courses from several "line of business" tracks, so you can tailor the designation to your career objectives. The ACS Program has been designed specifically to help you:

• Increase your knowledge of financial services
• Understand customer expectations, patterns, and behavior
• Organize an effective customer service team

Each track is composed of three required courses and two electives.

ACS Tracks

ACS — Life Insurance

• See the listing, topics, courses, and requirements for this track

ACS — Property & Casualty (U.S.)

• See the listing, topics, courses, and requirements for this track
• To request U.S. ACS P&C credit for The Institutes' courses, fill out the ACS P&C credit form and send it to LOMA with your transcript or other proof of completion.

ACS — Property & Casualty (Canada)

• See the listing, topics, courses, and requirements for this track
• To request Canadian ACS P&C credit, fill out the ACS P&C credit form and send it to LOMA with your transcript or other or other proof of completion.