Skip to content

How Does Your Company Measure Up?

Our Turnaround Times Survey reports are valuable tools in comparing your organization's performance to that of other companies. The reports provide valuable service time information around various new business and policyowner service functions, and can help guide you in setting internal benchmarks and performance standards.

Individual Life Insurance Service Turnaround Times Survey

Life Insurance Service Turnaround Times Survey (Life STTS) reports are valuable tools in comparing your organization's performance to that of other companies. The reports provide important service time information around various new business and policyowner service functions, and can help guide you in setting internal benchmarks and performance standards.    Companies participating in the Life STTS submit separate service times for the following types of individual life insurance: 

  • Whole Life
  • Term Life
  • Universal Life
  • Variable Life
  • Variable Universal Life
  • Indexed Universal Life 

The survey also includes a special section on NIGO business, placement rates for the life survey and Electronic Application (E-App) usage.

 

Individual Annuity Service Turnaround Times Survey

The individual Annuity Service Turnaround Times Study (Annuity STTS) is a valuable benchmarking tool to compare your organization's performance to that of other companies. The report provides valuable service time information around various new business and contract owner service functions, as well as other vital information for fixed, variable, and indexed annuities.  Participation in this study can help guide you in setting internal KPIs and performance standards.

Companies participating in the Annuity STTS will submit separate service times for the following types of annuities:

  • Fixed
  • Variable
  • Indexed
  • RILA

Contact Us

For more information about the Service Turnaround Times Surveys, please contact:


Lynn Ferris
Custom Research
Email lferris@limra.com
Phone 860-285-7849

Did you accomplish the goal of your visit to our site?

Yes No