LIMRA.com and LOMA.org will be offline for scheduled maintenance on April 26, 8 p.m. - 11:00 p.m. EDT.
Browser
The latest versions of Google Chrome, Microsoft Edge, Mozilla FireFox, Opera, or Safari (if using Mac) are preferred. Internet Explorer 11 is no longer supported.
Internet Connection
High-speed Internet connection of at least 10 Mbps. We recommend 25 Mbps or higher. If you would like to verify your connection speed, you can use a site such as https://speedtest.net
Taking courses via Remote Desktop or Virtual Machine is not recommended.
Operating System
- Laptop/Desktop
Windows: Windows 10
Mac: macOS 10.13: High Sierra+
- Mobile
Android: Android 9.0+
iOS: 10.3.3+
PDF Reader
Software that can read PDF documents, preferably Adobe® Reader®.
Problem: Videos are playing slow
Please verify you are using the recommended Internet Connection.
Please close out of any unnecessary programs and windows.
Problem: Course Portal is not opening
Ensure that your system allows pop-ups from services.loma.org in order for the course portal window to open.
Problem: Course Portal window opens, but the course is not loading or shows an error consistently
You may need to ask your Network Administrator if services.loma.org or azureedge.net are whitelisted on your company’s firewall.
If you are taking an English course and are not located in China, please make sure that the url in the address bar is not ccedge.cn.
Problem: Videos do not play
Firewall/network settings may need to be configured to allow MP4 playback.
- Please verify that azureedge.net is not being blocked on your network
- if in China, please ensure that ccedge.cn is not being blocked on your network
- If you are using a current browser, ensure it is capable of playing MP4 files.
The Help Desk/ IT Department can use these direct links to videos to test video playback without having to login and launch a course:
See a table of exam and study material information for all of our designation courses.
Read these FAQs about revisions to LOMA course materials.