Skip to content

The Learning Live Series features two-hour, virtual, facilitated sessions that expand your knowledge of essential topics. Facilitators and industry experts share high-quality educational content, lead discussions, and facilitate group activities to encourage strategic thinking and problem-solving.

This session in the series is designed to help non-customer-facing employees understand what customer experience (Cx) means for insurance companies and the various approaches insurers are taking to improve it.

Upcoming Sessions


1-10 hours to complete

Special Features

Facilitated Learning

Virtual Classroom