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Insights and Trends

Uncover a wide range of research from LIMRA on life insurance, annuities and workplace benefits. Additionally, be sure to review LOMA Information Center briefs, quick queries and reports on a variety of industry topics.

Workplace Benefits

Hearing Employee Needs: What Today’s Benefits Are Missing

Employees often prioritize the benefits offerings they currently receive — but what about the benefits they wish they had? Identifying unmet needs can unlock opportunities to build a more impactful benefits strategy and boost overall satisfaction.​

Information Center Briefs

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Annuity Case Managers

Many annuity providers use the case manager model in their new business function, though organizational structure, duties and assignment criteria can vary.

Beneficiary Documentation Practices (Individual Life)

LOMA's committees have recently explored several beneficiary-related documentation topics, including processing times, entity beneficiaries and in-good-order (IGO) requirements.

Insurers' Use of Chat Services

Are carriers leveraging chat as a channel in their call centers?

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