Insights & Trends
Insurance | Workplace Benefits
Information Center Briefs | Quick Queries
Insights and Trends
Insurance
Bridging the Gap: Empowering Hispanic Consumers in the Life Insurance Market
Explore key data driving the coverage gap and strategies to turn interest into action.
Insider Insights Podcast: Engaging the Next Generation — Rethinking Life Insurance for Young Consumers
In this episode of Insider Insights, LIMRA’s Severine Suski and Steve Wood explore how life insurers can better engage young adults aged 24–35. Drawing from recent qualitative research, they discuss the barriers young consumers face, the emotional hurdles in purchasing life insurance, and the evolving role of social media in financial education. From TikTok to YouTube, discover how humor, authenticity, and storytelling can help carriers connect with the next generation of policyholders.
Workplace Benefits
Benefits Dropped: Why Employees Opt Out
A successful, sustainable benefits plan depends on strong employee participation. To maintain engagement, providers must understand why employees opt out and address those reasons effectively.
Information Center Briefs
LOMA Login Required
Onboarding Practices in Insurance Call Centers
LOMA members shared their approaches to new-hire training in their contact centers.
Insurance Call Center Service Metrics and Quality Practices
Explore insurance call centers' productivity targets and quality goals, including average speed to answer, abandon rate and average chat talk time.
Quick Queries
Compensation Cycles
Quick Query, Compensation Cycles, Compensation Committee, July 2025.
Availability of Annuities in 401(k)s
Quick Query, Availability of Annuities in 401(k)s, Benefits Committee, July 2025.
Company Culture Training
Quick Query, Company Culture Training, Learning & Development Committee, July 2025.
or LOMA's Information Center at infoctr@loma.org.