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An Exclusive Member Benefit
The LOMA Information Center provides an extensive library of tools and resources to help you navigate the industry with confidence.
Think of us as an extension of your resources, responding to over 15,000 requests annually.
Working under a deadline? Kindly let us know. Requests are typically responded to within two business days. |
Whether you need a quick answer to a question, assistance with an in-depth research project, or access to global industry data that is fact-based and timely, we’re here to connect you with the information you need.
What Topics Are You Interested In?
We’ve got you covered, with research on these popular topics and more:
- Metrics, training, and career paths for contact centers
- Industry practices for claims processing
- Work arrangements and wellness engagement
- New business and underwriting department staffing, structure, and digital business
- Technology Initiatives including cloud computing, application programming interfaces and wearables
Have a request? Contact us at infoctr@loma.org or download our brochure.
Research Summaries
Concise summaries of frequently requested and emerging topics, such as service-level metrics, quality goals, claim processing, new business efficiencies, and workplace benefits solutions.
What is covered in carriers' tuition reimbursement and industry education policies for employees?
In the fourth quarter of 2025, LOMA surveyed two industry committees about practices related to beneficiary documentation and unclaimed property.
One of LOMA's committees has recently conducted several surveys about the technology environment and platforms utilized in insurers' annuity operations areas.
What changes and enhancements are carriers making to their development programs for new and existing leaders?
Several providers — from traditional benefits carriers to fintechs — have introduced new financial wellbeing tools to the workforce market.
Quick Queries
Peer surveys from LOMA’s committees on industry practices and procedures such as insurance policy operations, employee benefit management, talent and development, and technology use.
Quick Query, IVR Authentication Practices, Contact Center Committee, November 2025.
Quick Query, Variable Annuity Statements, Annuity Operations Committee, November 2025.
Quick Query, Medical Underwriting Teams, Compensation Committee, October 2025.
Quick Query, Spot Bonuses Beyond Incentives, Compensation Committee, October 2025.
Quick Query, Management Titles, Compensation Committee, October 2025.
Quick Query, Paid-Time Off to Volunteer, Benefits Committee, September 2025.
Access to the latest important industry trends and updates.
Access insightful thought leadership on the forces driving the financial services industry.
Archives
The archives program acquires, secures, and preserves sources that are important to the company’s history and future.
Celebrating 100 Years of LOMA - Download a PDF of the timeline.
Find essential information about our company.