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LOMA recommends Adobe® Reader® for viewing the study materials in PDF format. The following troubleshooting tips are not inclusive of all versions of Adobe Reader or all operating systems. Your software or computer support service will be the best avenue of support.
If you cannot locate your issue within this document, you may send a screen shot and a detailed description of the problem and system to education@loma.org; we will do our best to help troubleshoot.
For mobile devices, Adobe Reader for iOS and Android can be downloaded from Apple’s App Store, Play Store for Android, or http://www.adobe.com/products/reader-mobile.html. Please make sure you read the Quick Start document that is included.
General — PDF Frequently Asked Questions
Who will receive access to the PDFs?
Learners who enroll in the Course Portal courses will receive access.
Can Ed Reps of non-member companies receive access to the PDFs?
Can Ed Reps at LOMA reciprocal member companies receive access to the PDFs?
What is the cost for the study materials in the PDF format?
The price of the PDFs is included with your course enrollment.
How long does it take to download the materials?
Many factors, such as the connection type and network traffic, affect download speed. For faster downloads, avoid peak hours (9 a.m. to 6 p.m. Eastern Time). Demand for downloads can also be high the first week after a course release.
Can I request the study materials to be sent to me already pre-printed and not use the PDFs?
Professionally printed textbooks are available for some courses for an additional fee. Available printed materials can be found by filtering for “Printed Textbook” under Course Type in the online Learning Catalog. Other study materials are not available in print.
I have a copy of the textbook; can I enroll for the exam only?
The PDF access will be available with course enrollment; enrollment is not available for the exam only.
Who do I contact if I have problems with the PDF?
Learners — PDF Frequently Asked Questions
When will I receive access to the PDF of the study materials?
Once you are enrolled for a Course Portal course that contains study materials in PDF, you will receive access.
If I do not have access to the Internet at work or home, what should I do?
If your Ed Rep has accepted the LOMA Electronic Library Licensing Agreement, your Ed Rep will have access to the files. He or she can print the study materials for you.
Can I print out the study materials in PDF?
Yes, you are licensed to print one (1) copy.
What happens when the version of a textbook or other study materials changes?
You will be given access to the correct study materials based on your enrollment. If you purchase a course extension and the study materials change, when you re-enroll, you will then be given access to the new materials. Consult the course catalog or LOMA’s learning system to confirm the assigned materials for each course.
IMPORTANT: It is the Learner’s responsibility to verify that they are using the correct materials.
How long will I have access to the PDFs?
You will have access to the PDFs to download or to print 1 copy for a course that you are enrolled in until your course access period ends. Typically, for I*STAR exams, this is six (6) months from the day on which you enrolled. For paper exams, it is typically the end of June for May exams or the end of December for November exams. You can receive access to the PDF again once you re-enroll for the course.
If there are several links for the study materials, do I need to study all of them?
Yes! Some study materials have been separated into several PDFs or Modules—be sure to study all of the assigned materials.
Ed Reps — PDF Frequently Asked Questions
How can I receive access to a library of PDFs?
A library of LOMA’s PDF study materials is available in-language for Ed Reps. Log in to your LOMA learning system account, and search the Learning Catalog for “Ed Rep Library.” Select the Ed Rep Library for which you need access, and click RESUME. The library will be added to the Upcoming Learning section of your account. If you need access to the Ed Rep library for a different language, please contact us at education@loma.org to request access.
Will I receive access to updated study materials?
Yes, updated editions of the study materials will be made available for download. Old study materials will be removed from access six (6) months after the study materials have been updated.
Will I receive an invoice for study materials?
Your invoice will include the course enrollment fees and printed textbook purchases which you have authorized to be billed to your company. There is no additional charge for learner access to the PDFs via the Course Portal, nor for your access to the Ed Rep Library of PDFs.