Moderated by:

As the population becomes more diverse, carriers must understand the unique needs of various customer segments, provide products and services to meet those needs, reduce the potential for bias in actuarial data models, and communicate in a culturally competent way. In this panel discussion, industry experts will explore the impact of DEI on our industry from multiple perspectives.

Attend this session for a panel discussion on the current state of mental health concerns and the impacts of mental health issues in the workplace. We will explore how the industry can create benefits and services that provide value to employees and employers.

How is product innovation in the LTC and linked benefit space addressing emerging trends in the market? This session will cover up-and-coming trends and how to create products that target Millennials, Gen Zers, and the middle market.

Elevate your risk assessment knowledge by attending this revolutionary session on epigenetics. Together, we’ll discuss the predictive value of epigenetic science in clinical and insurance medicine. You’ll leave with an understanding of how epigenetics captures the heart of the risk for disability insurance, LTC, and CI.

Attend this session to hear about recent developments in the regulatory environment and how they impact the current market.

Fraudulent claims are a constant that require monitoring and proactivity to catch and prevent. Find out what tactics some carriers are deploying to ensure that fraudulent claims are discovered and prevented. A panel of supplemental health claim professionals will provide their unique expertise on a widespread industry issue.

Sales and marketing continue to change as products, processes and distribution channels evolve.  In this session, four veterans of the LTC industry will discuss recent trends and share their views of the future state of sales and marketing and what it will take to see meaningful expansion.

Attend this session to hear insights into how long-term care insurers are reacting to the current elevated interest rate and inflationary environments. Carriers will share their experiences in:

• Valuation and financial reporting
• Pricing and product development
• Premium rate increases

We’ll explore:

• Evolving trends in mental illness, comparing the US to global trends
• The impact for your business, with a focus on disability insurance
• Tips for underwriting and claims assessment
• Future projections and challenges

Our leadership panel will discuss emerging industry opportunities, issues, and concerns facing supplemental benefit carriers.

Critical Illness insurance products are rapidly evolving. Several carriers are developing their own versions of the product, all taking different approaches. Attend this session to discuss what the “new critical illness” product will look like and explore CI product innovation from the multiple perspectives of an industry consultant, sales rep, and carrier product executive.

This session will cover long-term care programs and/or insurance coverage from an international perspective.

Define the occupation, risk, and current environment for unique and emerging occupations/industries. How do we underwrite them versus traditional occupations, and how can we get comfortable making offers to them?

Accounting Standards Update (ASU) 2018-12, Targeted Improvements for Long-Duration Contracts (LDTI), is now effective. This session will explore how the industry has been tackling the new standard, including considerations specific to individual disability and long-term care insurance, and look at two case studies examining unique blocks of business.

What has changed with occupations? Why does it matter to our business? Join this session for a history of occupation classes in the disability income industry, why these classes matter, and the impact on pricing and underwriting decisions. Also, have you ever wondered why the industry has historically not insured certain occupations and the answer is “because it never has”?  We will further explore some occupations in the context of expanding insurability and answering this question in a more meaningful way.

Employee resignations and turnover have slowed down from the unprecedented levels seen during the pandemic. This panel of experts will discuss the status of the “Great Resignation” and the state of talent recruitment and retention amid the changing economic landscape.

Increase your overall knowledge of supplemental health trends in this session on Gen Re’s critical illness and accident insurance 2022 market survey results. You’ll hear about key trends, based on both insight from carriers and internal research. Whether you are considering developing a critical illness or accident product or have been in this industry for years, be prepared to leave this event with a better understanding of the current and future state of the market.

This session will cover current trends in persistency and how LTC carriers manage their business according to these trends. It will also explore potential opportunities for new business strategies as other carriers and reinsurers find these longevity risks attractive.

Hear from a panel of experts on the economics of caregiving, new senior living arrangements, CARE-BOTS, and more.

What are your biggest challenges in disability claims? Join this session to hear industry experts discuss factors to consider when adjudicating some of the more complex claims disability insurers face today.

This session will provide an overview of key themes emerging in IDI product development, including new entrants, new product types, and a changing landscape for existing products.

Join us for an update on state and federal regulations relevant to supplemental health products, followed by a consultant’s view of the filing landscape.

Attend this session for small group discussions on various hot topics in the supplemental health space. Groups will report their findings to the full group at the end. You’ll gain insights into the latest challenges and opportunities directly from your peers.

Experience a live consumer focus group react to and discuss the costs of LTC, how they plan to deal with long-term-care in financial planning, and LTC insurance products.

Join us for an interactive and fast-paced discussion about current and future challenges facing the DI industry.

In today's rapidly evolving marketplace, customer expectations have soared to unprecedented heights, leaving many businesses scrambling to keep up. On top of that, it's not just Millennials and Gen Z demanding more; every generation and demographic group is redefining their requirements for the modern workplace and marketplace. Insurance leaders must find ways for their businesses to adapt and evolve in order to stay afloat or risk being left behind within the next 12 to 18 months.

Join Paul Moya, renowned global business strategy expert and CEO of Millennial Labs, as he delves into the heart of this monumental shift during his dynamic, high-energy keynote presentation. Paul will uncover the latest industry trends, challenges, and data-driven opportunities for enhancing customer engagement, retention, and overall satisfaction.

But that's not all. He'll also reveal the most prevalent pitfalls that companies often stumble into and provide actionable insights for catapulting your people, products, and profits to new heights.

Prepare for an engaging, interactive experience as Paul invites attendees to come prepared to share their burning questions and greatest frustrations, opening the floor for questions and sparking a spirited dialogue. Don't miss this chance to learn, connect, and supercharge your business strategy for the ever-changing landscape of customer expectations and marketplace competition.

This session will focus on professionalism case studies that deal with key scenarios and touch on the code of conduct. The discussion will also include updates on the Actuarial Standards of Practice (ASOPs) and any changes in CE requirements.

Have you ever seen a “walking quadriplegic”? Meet Abby Stephens. In 1996, just one week before her wedding, she was in a car accident that left her paralyzed from the neck down. Doctors said she would never walk again, but with unwavering faith, determination, and a positive attitude, she took her first steps just three months later. This was not the first, nor last, difficult challenge in Abby’s life.

As an inspirational keynote speaker and entertainer, Abby has been WALKING on stages for over two decades, bringing with her a natural performing and story-telling ability that inspires others to make the choices that will bring them joy and success in every aspect of life. Her compassion for others is demonstrated with engaging heart and humor while teaching her audiences how to find new ways to reach their goals when life throws all its crazy twists and turns.

DI underwriters work in a fast-paced production environment under demanding time constraints. Carriers have more tools in the underwriting toolbox than ever, and interactions have become less personal. This session will explore how DI underwriters can ensure they are using the right tools and tactics for an accurate risk assessment in a timely manner.

Join us for a panel discussion on how the supplemental health insurance industry is digitalizing its products and customer experiences to better connect with today’s workforce.

Come listen to a panel of experts as they discuss current and future fraud identification and prevention methods.