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Executive Profiles

  • Robert A. Kerzner, CLU, ChFC

    President and CEO
    LIMRA, LOMA and LL Global, Inc.

    As president and CEO of LIMRA, LOMA and their parent organization, LL Global, Inc., Bob Kerzner leads the world’s largest association of life insurance and financial services companies. In 2010, he led the merger of LIMRA and LOMA, which together represent more than 1,200 members across 64 countries, including most of the world’s largest life insurance companies. 

    Before joining LIMRA in 2004, Kerzner was executive vice president and head of the individual life division of Hartford Life, Inc. Under his leadership, the division experienced dramatic growth and record financial performance.

    Kerzner is a leading voice in the life insurance, retirement and financial services industry, recently speaking at events held by the Department of Treasury’s Federal Insurance Office (FIO), the National Association of Insurance Commissioners (NAIC), and Life Insurance Commission of New York (LICONY).  He is regularly sought out by leading national publications, like the Wall Street Journal, Bloomberg, and USA Today, as well as a host of trade and other business media outlets, to provide insight into industry issues and trends.

    Kerzner is a graduate of Central Connecticut State University.

  • Gina Birchall, J.D., CLU, LLIF

    Chief Operating Officer
    LIMRA and LOMA
    Birchall joined LIMRA as chief operating officer in 2017. In this role, she is responsible for LIMRA’s and LOMA’s legal and accounting departments, information technology, and the facilities division in Windsor. Birchall also is charged with working across the organization to help implement many of the ongoing entity-wide initiatives to improve efficiencies and processes. Since 1998, Birchall held various positions at Guardian Life Insurance Co. Most recently, she was vice president, leading strategic initiatives across the enterprise to advance its business goals. Birchall holds a Bachelor of Arts from Mount Holyoke College and a Juris Doctor from the Western New England University School of Law, both in Massachusetts, as well as CLU and LLIF designations.
  • Jeffrey Hasty, FLMI, ACS

    Senior Vice President, Assessment, Development, and Best Practices
    LOMA

    As a senior vice president at LOMA, Mr. Hasty leads the Management Solutions operation responsible for improving the effectiveness member company operations and employees by delivering leading edge human capital development solutions. These solutions are delivered to member companies and employees through state of the art assessment, learning & development, conferences, performance management benchmarking tools, and industry committees.

    A graduate of the Penn State University/LOMA executive development program, Hasty holds a BBA degree from Kennesaw State University in Georgia.

  • Kathy Milligan, FLMI, ACS, ALHC

    Senior Vice President, Education and Training
    LOMA

    As Senior Vice President, Education and Training for LOMA, Kathy Milligan is responsible for planning and ensuring the development and implementation of educational courses, programs, and products to enhance the quality of human resources in and available to the insurance and financial services industry worldwide. In this role she works with key industry groups and LOMA members to determine educational needs and oversees the development of online, print-based, and instructor-facilitated training courses and materials to meet those needs.

    Milligan received a Bachelor of Arts degree from Georgia Southern University. She is a graduate of LOMA’s Executive Development Program and has earned the Fellow, Life Management Institute (FLMI) designation, the Associate, Customer Service (ACS) designation, as well as the Associate, Life and Health Claims (ALHC) designation.

  • Michele LaBouff

    Senior Vice President, Human Resources
    LIMRA & LOMA

    As Senior Vice President, Human Resources for LL Global, Ms. LaBouff leads the HR departments for both LIMRA and LOMA to effectively develop, implement and administer broad human resources programs.

    In this role, Labouff is also responsible for establishing corporate HR strategies that support the Associations’ business goals and that deliver on its Employee Value Proposition. She also serves on the Senior Management Group for LL Global which is the holding company for LOMA and LIMRA International.

    LaBouff holds a B.A. in Psychology from the University of California, Santa Cruz.

  • Ian J. Watts

    Senior Vice President and Managing Director, International Operations
    LIMRA and LOMA
    Ian Watts leads the operations that help members companies in Asia, Latin America, Africa, and the Middle East achieve their business objectives. Prior to joining LIMRA and LOMA in 2013, Watts was Global COO at ACE Life International, where he was responsible for day-to-day operations and new business development. He has held CEO positions in India and China for AIG and AIA, and had extensive global experience in the UK, EMEA and Latin America.
  • Kartik Sakthivel, M.S.-IT-CIS, M.B.A.

    Chief Information Officer
    LIMRA and LOMA

    As chief information officer for LIMRA and LOMA, Kartik Sakthivel is responsible for developing the information technology strategic direction for the enterprise. In this capacity, he directs and manages computing and information technology policies, programs and schedules for business and enterprise systems, and manages information services to meet LIMRA and LOMA’s corporate goals and objectives.  An industry thought leader, Kartik champions the use of technology to improve the revenue, profitability and efficiency of the organization.

    Joining LIMRA and LOMA in 2017, Kartik has broad industry experience, most recently as director of technology at Liberty Mutual Insurance.  Kartik holds a Master of Science in Computer Information Systems / Information Technology, as well as a Master of Business Administration from Southern New Hampshire University.

  • Lisa Tanen-LaFontaine

    Vice President, Marketing
    LIMRA and LOMA

    Lisa joined LL Global as the head of Marketing in early 2016. She oversees the marketing on both the LIMRA and LOMA campuses, supporting a number of internal clients including domestic and international research, assessment and development, education and training, conferences, and member relations. She leads a team of multimedia, public relations, communications, online, strategy, design and social media professionals focused on creating compelling and engaging campaigns to help internal clients get their products, services, and unique solutions in front of the right member companies.

    Prior to joining LL Global, Lisa spent 15 years in the financial services industry, with previous roles including marketing director of retirement plan services at Lincoln Financial Group, vice president of communications strategy at EMPOWER Retirement (formerly J.P. Morgan Retirement Plan Services), and director of participant communications at Prudential Retirement. She holds an M.B.A. in Marketing. 

  • James W. Kerley, LLIF

    Chief Membership Officer
    LIMRA and LOMA

    Jim Kerley is chief membership officer for LIMRA LOMA, responsible for member relationship management for the 450 U.S. and Canadian members.  He is also a member of the LL Global executive team that leads LIMRA and LOMA. Kerley brings more than 40 years of professional experience serving the financial services industry as manager, leader, consultant and advisor. He spent nearly 25 years with New England Financial, now part of MetLife, in senior marketing, professional development and sales management roles. He implemented New England’s first life insurance marketing relationships within the banking sector.

    Over the years, Kerley has consulted with and trained thousands of sales managers and professional insurance advisors in areas of sales training, business development, client needs analysis, market segmentation, sales communications, lead generation and local market awareness building.