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2021 Customer Experience Conference

Digital Engagement in the New (Ab) Normal…

3/10/2021 - 3/12/2021
Virtual Conference


Who Attends

Financial services professionals in the areas of claims, customer service, IT, marketing, and new business.


Customer experience is at the very top of everyone’s priority list — from the CEO to the CMO to the CIO. The emergence of new channels, new customer behaviors, new design breakthroughs, new customer expectations and new sources of customer data offer new opportunities to improve the CX and create competitive advantage by putting customers first.

For many businesses, customer experience is just a buzzword, either because they believe it’s a passing fad or because they have no idea how to apply the concept. Unfortunately, the companies ignoring the customer experience will find it increasingly difficult to compete because it has become more important than the products you offer. Now, it’s all about the experience.

Companies that offer best-in-class customer experiences grow faster and more profitably. To reach this level, insurers must relentlessly improve customer journeys across channels and business functions.

At the 2021 Customer Experience Conference, learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy.


Member registration fee: $595
Non-member registration fee: $895

Substitution Policy
Substitutions of registrations are permitted up to 3 days prior to the virtual event start date by submitting a written request to The individual submitting the submission request is responsible for all financial obligations (any balance due) associated with that substitution.

Cancellation Policy 
In the event that a scheduled meeting or event is cancelled by LOMA for any reason, LOMA shall refund any conference registration fees that have been paid by the registrant. Under no circumstances, however, shall LOMA be liable to the registrant for any other expenses including, but not limited to, airfare and hotel expenses incurred by the registrant.

All cancellations must be received in writing. Email Cancellations received by February 24, 2021, will be refunded, less a $100 processing fee. There are no refunds after February 24, 2021. 

Hotel / Venue

This conference is Virtual

Contact us to learn more:

Suzanne Melanson

Conference Coordinator


(860) 285-7879

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