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An Exclusive Member Benefit
The LOMA Information Center provides an extensive library of tools and resources to help you navigate the industry with confidence.
Think of us as an extension of your resources, responding to over 15,000 requests annually.
Working under a deadline? Kindly let us know. Requests are typically responded to within two business days. |
Whether you need a quick answer to a question, assistance with an in-depth research project, or access to global industry data that is fact-based and timely, we’re here to connect you with the information you need.
What Topics Are You Interested In?
We’ve got you covered, with research on these popular topics and more:
- Metrics, training, and career paths for contact centers
- Industry practices for claims processing
- Work arrangements and wellness engagement
- New business and underwriting department staffing, structure, and digital business
- Technology Initiatives including cloud computing, application programming interfaces and wearables
Have a request? Contact us at infoctr@loma.org or download our brochure.
Research Summaries
Concise summaries of frequently requested and emerging topics, such as service-level metrics, quality goals, claim processing, new business efficiencies, and workplace benefits solutions.
Review insurers' approaches to supporting their employees' college and industry education.
Do insurance carriers require call center staff and other operations associates to hold securities licenses?
Which efficiency and quality metrics are most important to insurance contact centers?
Some of LOMA's L&D contacts have provided details about their programs for emerging and aspiring leaders.
To learn more about insurers' approaches to training and career pathing in their call centers, LOMA fielded a survey among four service and operations committees in the second quarter of 2026.
Quick Queries
Peer surveys from LOMA’s committees on industry practices and procedures such as insurance policy operations, employee benefit management, talent and development, and technology use.
Quick Query, Paid Holidays, Benefits Committee, July 2026.
Quick Query, Claims Examiner Roles, Compensation Committee, July 2026.
Quick Query, SLAs for Disbursement Processing, Annuity Operations Committee, June 2026.
Quick Query, Updating Online Transactions, Annuity Operations Committee, May 2026.
Quick Query, E-Delivery of In-force Correspondence, Annuity Operations Committee, May 2026.
Quick Query, RMD Client Notifications, Annuity Operations Committee, April 2026.
Access to the latest important industry trends and updates.
Access insightful thought leadership on the forces driving the financial services industry.
Archives
The archives program acquires, secures, and preserves sources that are important to the company’s history and future.
Celebrating 100 Years of LOMA - Download a PDF of the timeline.
Find essential information about our company.