As your team increasingly communicates with customers through text chat and email, you need to hire people with more than just phone skills. That's why you need SkilTrak™ — a realistic job simulation and employment test that measures the ability to quickly and accurately respond to customers electronically.
With SkilTrak, candidates react to calls and emails from "customers" who have a variety of questions and issues, enter customer information, look up product information, and compose emails. Each concise candidate report provides you with important information you can use to make better hiring decisions, including:
If your team needs to do more than talk on the phone, SkilTrak can help you select people who can do it all.
Currently available in English and Spanish for use in the United States, Canada, and the Caribbean. Please contact us if it is not already available in your country.
SkilTrak is a trademark of Employment Technologies Corporation.
Contact our Assessment Solutions team at empselect@loma.org.