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Learning Live: Customer Experience
This session helps students understand what customer experience means for insurance companies and the various approaches insurers are taking to improve it
Certificate in Customer Experience Essentials
Creating a positive customer experience culture can distinguish a company from its competitors while helping achieve profitable growth.
Learning Live: Industry Overview
The insurers’ role in the financial services industry, the regulatory environment they operate in, and forces that shape how they do business
Learning Live Series
Short, virtual sessions on a specific industry topic
Learning Live: Annuities
This session describes how an annuity works, explains the benefits of annuities, and compares and contrasts features of various types of annuities
2021 Customer Experience Conference
3/10/2021 - 3/12/2021
At the 2021 Customer Experience Conference, learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy.
Learning Live: Life Insurance Products
Buying trends and product features for term life, whole life, and universal life insurance policies