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Learning Live: Customer Experience

This session helps students understand what customer experience means for insurance companies and the various approaches insurers are taking to improve it

Certificate in Customer Experience Essentials

Creating a positive customer experience culture can distinguish a company from its competitors while helping achieve profitable growth.

Learning Live: Industry Overview

The insurers’ role in the financial services industry, the regulatory environment they operate in, and forces that shape how they do business

Learning Live Series

Short, virtual sessions on a specific industry topic

Learning Live: Annuities

This session describes how an annuity works, explains the benefits of annuities, and compares and contrasts features of various types of annuities

2021 Customer Experience Conference

3/10/2021 - 3/12/2021

At the 2021 Customer Experience Conference, learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy.

Learning Live: Life Insurance Products

Buying trends and product features for term life, whole life, and universal life insurance policies