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Who Should Answer the Call?

REPeValuator™ is a job simulation that predicts call center job performance. Candidates assume the role of a call center rep and encounter a variety of situations — from simple to complicated — and a variety of simulated customers that are concise or confused, cheerful or angry.

Using this test will help you:

  • Select applicants who can efficiently and effectively build client relationships
  • Reduce training time and hiring costs
  • Improve customer service
  • Hire applicants who can cross-sell and up-sell

REPeValuator is available in multiple versions to suit your needs: service-only, sales and service, English-only, Spanish-only, and bilingual.