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Accenture Life and Annuity Software

Today’s consumers would rather watch a video about a product than read about it. In fact, it’s been said that humans process video 60,000 times faster than text. So why continue to send reams of paper? SmartVideo reduces communication and call center costs, while enhancing the customer experience and engagement. This SaaS solution is integrated with ALIP’s policy data to deliver personalized on-demand messages that consumers are more likely to watch and remember.

SmartVideo enhances traditional communication methods with relevant and engaging ‘welcome’ experiences at various points during the new customer onboarding period. Facilitating personalized customer communication throughout the onboarding process with SmartVideo is more helpful to customers than mass communication tactics. It enables more targeted calls to action, and is measured and optimized for results.

When combined with ALIP, carriers have a way to communicate with their customers throughout the customer engagement life cycle—from quotations and onboarding communications to payouts—using personalized client and policy data to generate customized smart video communications on demand.

This solution utilizes existing communication channels anytime, anywhere and can be integrated seamlessly into your private or public Cloud environment.


Nancy Bass, Sales and Client Management Lead

500 Campus Drive
Florham Park, NJ 07932 USA

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