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Digital Auditing

Accenture Life and Annuity Software

What if you could experience your business the way your customers do? Would it be a good experience? See for yourself with Digital Auditing—a revolutionary way to trace online behavior and capture activity to drive customer satisfaction. With Digital Auditing you can see exactly what your customers see and experience when interacting with your website. In just seconds, you can view your customers’ online journeys, speed resolution, and maintain a searchable record for disputes and compliance.

In addition to consumer audits and dispute resolution controls, Digital Auditing can be used for internal home office user operations and training. By reviewing web recordings, our clients are better able to understand how home office users are interacting with the system. They can understand why longer transactions times are occurring, whether users are struggling to locate information, etc. and make the necessary improvements.

When combined with ALIP, carriers can analyze consumers, agents or home office users' transactions and replay a specific transaction, taking audit risk and transactional Analytics to a new level.


Nancy Bass, Sales and Client Management Lead

500 Campus Drive
Florham Park, NJ 07932 USA


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