Claims Learning Path
General Knowledge
15-Minute Insurance Overview
The Life of an Insurance Policy
Interacting Effectively with Agents
Working with Upset Customers
Ethical Conduct in the Insurance Industry
How Insurance Companies Pay Life Claims
Targeted Development
Foundational
Meeting Customer Needs with Insurance and Annuities (LOMA 281)
Improving the Bottom Line: Insurance Company Operations (LOMA 291)
Customer Service for Insurance Professionals (ACS 101)
Proficiency
The Use of Surveillance in an Insurance Investigation
The Policy Lifecycle: Insurance Administration (LOMA 302)
Regulation of Life Insurance Products, Sales & Operations (AIRC 421)
Expertise
Operational Excellence in Financial Services (LOMA 335)
Risk Management & Product Design for Insurance Companies (LOMA 371)
Leadership Development
Resource Magazine
Fellow Life Management Institute (FLMI)
Individual Insurance Services Committee I
Life Insurance Conference
Executive Development
InfoCenter Brief: Phone-Based Life Insurance Claims Service
Whitepaper: Case Management In Insurance - Focus on Claims Processing