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Claims Learning Path

General Knowledge

15-Minute Insurance Overview

The Life of an Insurance Policy

Interacting Effectively with Agents

Working with Upset Customers

Ethical Conduct in the Insurance Industry

How Insurance Companies Pay Life Claims

Targeted Development

Foundational

Meeting Customer Needs with Insurance and Annuities (LOMA 281)

Improving the Bottom Line: Insurance Company Operations (LOMA 291)

Customer Service for Insurance Professionals (ACS 101)

Proficiency

The Use of Surveillance in an Insurance Investigation

The Policy Lifecycle: Insurance Administration (LOMA 302)

Regulation of Life Insurance Products, Sales & Operations (AIRC 421)

Expertise

Operational Excellence in Financial Services (LOMA 335)

Risk Management & Product Design for Insurance Companies (LOMA 371)

Leadership Development

Resource Magazine

Fellow Life Management Institute (FLMI)

Individual Insurance Services Committee I

Life Insurance Conference

Executive Development

InfoCenter Brief: Phone-Based Life Insurance Claims Service

Whitepaper: Case Management In Insurance - Focus on Claims Processing