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Identify applicants who can succeed in your call center

REPeValuator™ is a job simulation that predicts call center job performance. Candidates assume the role of a call center rep and encounter a variety of situations — from simple to complicated — and a variety of simulated customers that are concise or confused, cheerful or angry.

Using this test will help you

  • Select applicants who can efficiently and effectively build client relationships
  • Reduce training time and hiring costs
  • Improve customer service
  • Hire applicants who can cross-sell and up-sell

REPeValuator integrates with most applicant tracking systems, including Taleo. For example, you can pass information securely from Taleo to the assessment, and, after the test is completed, candidate control can be returned to Taleo if needed. Test results can be securely transferred in real time or in batch transmissions.

REPeValuator is available in several versions to suit your needs: service-only, sales and service, English-only, Spanish-only, and bilingual.

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