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LOMA to Launch New Customer Experience Conference in 2017

Event to Explore CX as the “New Normal” in Customers’ Journey 


ATLANTA October 20, 2016 Each and every day, customers expect more from the companies they choose to deal – or not deal – with. It’s no longer enough to provide good customer service; it is imperative to provide a top-class customer experience. The Customer Experience Conference takes place March 29-31, 2017 at the Red Rock Casino Resort Spa in Las Vegas, Nevada. 

“The state of the industry is changing and the customer experience can be the true differentiator, especially for insurance and financial services firms,” said Jeff Hasty, senior vice president and corporate secretary at LOMA.  “Contact centers remain the true front-line for many of our member companies, and they often have the greatest opportunity to affect the CX experience.  But we recognize that the customer journey is not limited solely to customer service.  Our new Customer Experience Conference will help member companies explore opportunities to enhance customers’ experiences and help earn customers for life.” 

The 2017 Customer Experience Conference (formally the Customer Service Conference) will take attendees beyond simple customer service into the ever-evolving world of customer experiences. Featuring an exceptional lineup of speakers that include The Success Doctor™, Dr. Shirley Davis, C.S.P, SPHR and internationally renowned speaker, author, and organizational consultant Joseph Michelli, Ph.D., C.S.P., along with compelling topics, interactive presentations and panel sessions, the event is carefully designed to examine new strategies and technologies that will enable your company to leverage the best information, strategies, and tactics that can be implemented immediately to improve your customers’ experience and build deeper customer loyalty.

The Customer Experience Conference will probe topics like Omni-channel customer experience, next-gen customer engagement, improving the customer experience with cognitive technologies and human capital strategies.  Designed for those that interact with the customers’ journey, the conference will explore solutions in various lines of business that include:

  • Claims: Discover ways of working with — and delighting — customers that will help you retain their business and turn them into evangelists for your company
  • Customer Service: Find a plethora of ways to stay ahead of the competition — and earn that customer for life
  • IT: See new products, services, and systems that will help your center run smoothly, efficiently, and economically 
  • Marketing: Learn ways to use customer service to reach your customers and increase sales
  • New Business: Understand how your service center can bring in new customers
  • Operations: Uncover new, efficient ways of building cost-effective and productive centers

Learn more at www.loma.org/cxconf.





Catherine Theroux, 860-285-7787. ctheroux@limra.com

Marvin Jones, 770-984-6459. jonesm@loma.org



About LOMA

Established in 1924, with nearly 1,200 member companies in over 80 countries, LOMA is committed to a business partnership with its world-wide members in the insurance and financial services industry to improve their management and operations through quality employee development, research, information sharing and related products and services. To find out more about LOMA and the learning opportunities it offers, visit www.loma.org.