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Certificate in Customer Experience Essentials

Creating a positive customer experience culture can distinguish a company from its competitors while helping achieve profitable growth.

Senior Industry Executives Look to Technology to Improve Customer Experience

Over the past several years, financial services companies have sought to leverage advances in technology to become more efficient and improve customer engagement. Based on interviews with 13 senior leaders across the insurance and retirement industries, LL Global, the parent company of LIMRA and LOMA, explored how the COVID-19 pandemic hastened the pace of adoption of digital solutions and what these executives predict for the future.

2021 Customer Experience Conference

3/10/2021 - 3/12/2021

At the 2021 Customer Experience Conference, learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy.

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