SRI 230 — Retirement Administration
Course Type: Highly Interactive Online Course, Designation
Topics: Financial Services & Financial Planning, Marketing & Business Acquisition, Operations & Administration, Retirement & Annuities
Designations: ASRI, FSRI
Language: English
Overview
Conveniently offered in a highly interactive online format, SRI 230 delivers knowledge about administration functions for existing retirement accounts, products, and plans.
After completing this course, learners should be able to:
- Describe the primary stakeholders, processes, activities and documents involved in the administration of retail and institutional retirement business
- Explain the importance of an exceptional customer experience to asset retention and company success and discuss strategies for enhancing the retirement customer experience
- Discuss the impact of regulation, quality control measures, risk management, and information technology on retirement administration and the customer experience
- Explain how companies organize resources for retirement administration activities
- Describe how annuities and IRAs are established and administered
- Explain the recordkeeping processes for participant accounts in retirement plans
- Describe the ongoing compliance requirements for retirement plans
- Discuss the reporting and disclosure activities associated with annuities, IRAs, and retirement plans
Topics
- In-force Retirement Business Activities
◦ Beginning when an Account or a Case Takes Effect
◦ Continuing to Termination of the Case or Account - Business Acquisition and Activities/Functions of Retirement Administration
- Design of the Customer Experience, Including Behavioral Finance
- Contact Center Administration and Compliance
- Routine Maintenance Transactions (All Product Types)
- Financial Transactions for Individuals
- Plan Sponsor Service and Transactions
- Routine Reporting and Disclosure
- Describe the primary stakeholders, processes, activities and documents involved in the administration of retail and institutional retirement business.
- Discuss the impact of regulation, quality control measures, risk management, and information technology on retirement administration.
- Explain how companies organize resources for retirement administration activities.
- Describe how annuities and IRAs are established and administered.
- Explain the recordkeeping processes for participant accounts in retirement plans.
- Describe the ongoing compliance requirements for retirement plans.
- Discuss reporting and disclosure activities as they pertain to annuities, IRAs, and retirement plans.