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Learning Live: Customer Experience


The Learning Live Series features short, virtual, facilitated sessions that expand your knowledge of essential topics. This session is designed to help non-customer-facing employees understand what customer experience (Cx) means for insurance companies and the various approaches insurers are taking to improve it. 

Learning Live: Customer Experience

Topics covered include: 

  • Why the customer experience is important
  • Understanding the voice of the customer (VoC)
  • Customer journey mapping
  • How ALL employees contribute to Cx

Price per session:

  • LOMA Member: $149
  • Non-member: $289

The Learning Live Series is ideal for:

  • Home office employees at insurance, worksite benefit and retirement companies
  • Agency field and support staff
  • Companies that provide outsourced services to the insurance and financial services industry, including TPAs, FinTech/InsurTech, BPOs, etc.

Is there a topic you would like to see addressed in the Learning Live Series? Please let us know at facilitatedlearning@llg.corp.


    Other Development Opportunities

    FLMI Level 1 Certificate
    Understand the fundamentals of insurance products and operations to contribute to company success.

     Upcoming 2021 Sessions: 

    Wednesday, March 17
    1:00 p.m. – 3:00 p.m. ET

    How Insurers Make Money
    Wednesday, April 14
    1:00 p.m. – 3:00 p.m. ET

    Intro to Data Analytics 
    Wednesday, May 19
    1:00 p.m. – 3:00 p.m. ET

     Intro to Artificial Intelligence 
    Wednesday, June 16
    1:00 p.m. – 3:00 p.m. ET

    We're continuing to add new sessions. Please check back often. 

    Learning Live Series Homepage

    Is there a topic you would like to see addressed in the Learning Live Series? Please let us know at facilitatedlearning@llg.corp.