Overview

The Learning Live Series features short, virtual, facilitated sessions for insurance professionals. This session is designed to help non-customer-facing employees understand what customer experience (Cx) means for insurance companies and the various approaches insurers are taking to improve it. 

Price per session: $149 per person

Learning Live: Customer Experience

Topics covered include:

• Why the customer experience is important
• Understanding the voice of the customer (VoC)
• Customer journey mapping
• How ALL employees contribute to Cx

Is there a topic you would like to see addressed in the Learning Live Series? Please let us know at education@loma.org.

Topics