LOMA logo
Learning Live Banner

Learning Live: Customer Experience



Overview

The Learning Live Series features short, virtual, facilitated sessions for insurance professionals. This session is designed to help non-customer-facing employees understand what customer experience (Cx) means for insurance companies and the various approaches insurers are taking to improve it. 

    Price per session: $149 per person

    Learning Live: Customer Experience

    Topics covered include:

    • Why the customer experience is important
    • Understanding the voice of the customer (VoC)
    • Customer journey mapping
    • How ALL employees contribute to Cx

    Is there a topic you would like to see addressed in the Learning Live Series? Please let us know at education@loma.org.


    Topics


      Other Development Opportunities

      FLMI Level 1 Certificate
      Understand the fundamentals of insurance products and operations to contribute to company success.

      Upcoming Sessions

      Insurance Basics: Life Insurance Products 
      September 30, 2020
      11:00 a.m. - 1:00 p.m. EDT, Virtual Classroom 

      We're continuing to add new sessions. Please check back often. 

      Learning Live Series Homepage

      Is there a topic you would like to see addressed in the Learning Live Series? Please let us know at education@loma.org.