Overview

The Learning Live Series features short, virtual, facilitated sessions that expand your knowledge of essential topics. This session is designed to help non-customer-facing employees understand what customer experience (Cx) means for insurance companies and the various approaches insurers are taking to improve it. 

Learning Live: Customer Experience

Topics covered include: 

• Why the customer experience is important
• Understanding the voice of the customer (VoC)
• Customer journey mapping
• How ALL employees contribute to Cx

Price per session:

• LOMA Member: $149
• Non-member: $289

The Learning Live Series is ideal for:

• Home office employees at insurance, worksite benefit and retirement companies
• Agency field and support staff
• Companies that provide outsourced services to the insurance and financial services industry, including TPAs, FinTech/InsurTech, BPOs, etc.

Is there a topic you would like to see addressed in the Learning Live Series? Please let us know at facilitatedlearning@llg.corp.

Topics