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LOMA 335 — Operational Excellence for Insurance Professionals

New format now available!

Course Type: Course Portal, Designation, eBook (English only)
Topics: Life Insurance, Operations & Administration
Designations: FLMI
Language: Chinese (simplified), Chinese (traditional), English, French


LOMA 335 presents financial services from the perspective of a company’s operations management. This course focuses on practical techniques to accomplish the everyday tasks of providing financial services as efficiently as possible.


  • The Insurance Company and Its Challenges
  • Aligning Operations with Corporate Strategies
  • Creating a Culture of Excellence
  • Business Process Excellence in Financial Services
  • Project Management in Financial Services
  • Quality Management
  • The Decision Environment
  • Analytical Decision Making
  • Innovation in Decision Making
  • The Decision Making Process
  • Describe the basic characteristics of insurance company operations, including stakeholders’ needs, the value chain, and the operating environment
  • Describe primary management functions and how management seeks to successfully align company operations through control systems
  • Describe how to use leadership, motivation, and group dynamics to create a culture of operational excellence
  • Describe the characteristics of business processes and how to improve business processes through mapping and other techniques
  • Explain the characteristics of projects and project management processes
  • Identify the principles of quality management and quality management strategies
  • Present basic types of decisions and the decision making process
  • Describe analysis and modeling for decision making
  • Describe how data is used in decision making
  • Describe types of innovation and the process for innovative thinking

Course Format

Course Portals include the following elements:

  • All the assigned study materials needed for the course
  • Interactive Practice Questions and Sample Exams
  • Recommended study plans to help you set goals and manage your study schedule
  • Additional media and features to help in the study and review process

Exam Format

Study materials for this course are delivered via the online Course Portal, and enrollment in the Course Portal also includes enrollment in one of the exam options for the course:

  • Timed, self-proctored end-of-module exams available through the Course Portal. Learners complete a short online exam at the end of each course module. The total number of questions across all end-of-module exams is 60.
  • Proctored end-of-course I*STAR exam. The time limit for the proctored exam is 2 hours and the exam includes 60 questions. Proctored examinations can take one of two forms:
    • Computerized / I*STAR exams at a LOMA member organization
    • Computerized / I*STAR exams at Prometric Testing Centers (available in the United States and Canada only)

The course content is the same regardless of the testing option chosen.

Study Materials

Operational Excellence for Insurance Professionals (LOMA, 2019)
ISBN: 978-1-57974-467-0

LOMA’s e-books include text-based content with interactive and multi-media features. Practice and review questions, videos, and other interactive features are integrated in the e-book content. This creates a more dynamic, engaging way to learn important topics.

The content downloaded to the e-reader will be available indefinitely. Features that are accessible only through the course portal (sample exam, end-of-module exams, etc.) will no longer be available after the 6-month enrollment period.

How to Enroll

Enrolling in a Course with Proctored and Self-Proctored Exam Options

  1. Log in to your LOMA Learning account using your login ID and password.
  2. Browse the Learning Catalog for the course for which you would like to enroll.
  3. At the bottom of the course description page, choose Exam Type — you must choose between
    • self-proctored, end-of-module exams
    • a proctored, end-of-course I*STAR exam
    Download the "What Exam Format Should I Choose?" flowchart
  4. Select ADD TO CART next to the items for which you would like to enroll.
  5. If you choose the proctored exam option, you must also select your exam site.
    • Select Exam Site — your company’s primary exam site (if applicable) will appear on the screen. To see other available exam sites, click “Search.”
    • Note for Independent Students: Click “Include 3rd party exam sites” to find open exam sites offered by other companies. More information on Independent Student enrollment.
    When you have selected an exam site, click “Save.”
  6. Return to the catalog to continue searching for courses and add additional items to your shopping cart, or click the shopping cart to check out.
    • If you have not already done so, you will be prompted to log in to the LOMA learning system at this time. Once you have successfully logged in, click the shopping cart again to begin the checkout process.
  7. Review your shopping cart. Click CHECK OUT to proceed.
  8. Enter payment information
    • If your company has set up direct billing with LOMA, an account code will appear next to the “Bill My Company” field.
    • If you are using direct-to-company billing method, ensure that the radio button next to the “Bill My Company” field is selected and then click “Next” to continue.
    • If you are paying for your enrollment by credit card, enter all of the required fields for a credit card transaction. Once you have provided all of the required information, click “Next” to continue.
  9. Review your order, accept LOMA’s Terms and Conditions, and click BUY NOW. An enrollment confirmation will be emailed to you.
What happens if learners make a mistake and choose the wrong testing option?

If, during the enrollment process, you select a testing option by mistake, you must contact LOMA within 72 hours of your enrollment to have the error corrected at no charge.