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LOMA 291 — Improving the Bottom Line: Insurance Company Operations

Course Type: Designation, Highly Interactive Online Course
Topics: Life Insurance
Designations: ACS, AIRC, ALMI, ARA, CX Essentials, FLMI, FLMI Level I
Language: Chinese (simplified), English


Part of the Need 2 Know series, LOMA 291 is an online course that uses a variety of media to teach operations, functions, and product development basics unique to the insurance organization. In addition, the course will teach that (1) a company’s success depends on its operational efficiency and effectiveness and (2) every employee has a role in ensuring the company’s financial success.


  • Insurance Company Organization and Operations
  • Corporate Governance, Ethics, and Control
  • Risk and Risk Management
  • Legal and Compliance
  • Human Resources Management
  • Information and Technology
  • Financial Management
  • Accounting, Treasury Operations, and Auditing
  • Investment Management
  • Marketing
  • Product Development
  • Product Distribution
  • New Business and Underwriting
  • Claim and Annuity Benefit Administration
  • Customer Service

Module I: Company Overview

  • Lesson 1: Many Stakeholders, Many Demands
  • Lesson 2: The Great Organizational Pyramid: Unlock Its Mysteries
  • Lesson 3: Risk, Return, and Risk Management

Module II: Product Administration

  • Lesson 1: Distribution: Getting the Product to the Customer
  • Lesson 2: New Business and Underwriting: Turning Prospects Into Insureds
  • Lesson 3: Customer Service--Serving Customers Effectively
  • Lesson 4: Claims Administration: Paying Out Death Benefits Promptly and Accurately

Module III: Marketing, Product Development and Compliance

  • Lesson 1: Marketing
  • Lesson 2: Product Development
  • Lesson 3: Legal and Compliance Functions: Doing the Correct Things Correctly

Module IV: Financial Management

  • Lesson 1: Financial Functions in an Insurance Company
  • Lesson 2: Goals for Financial Management

Course Format

LOMA's popular online interactive courses teach important industry concepts through an engaging, highly interactive, multi-media approach that often includes integrated video, audio and scenario-based learning. Online interactive courses are designation courses with integrated exams—the modularized examinations are built right into the course as part of the learning experience. No separate exam enrollment is required.

Exam Format

Integrated Exams

Online interactive courses are self-proctored designation courses—the modularized examinations are built right into the course as part of the learning experience. No separate exam enrollment required!

How to Enroll

Enrolling in an Online Designation Course

  1. Log in to your LOMA Learning account using your login ID and password.
  2. Browse the Learning Catalog for the course for which you would like to enroll.
  3. Select ADD TO CART next to the items for which you would like to enroll.
  4. Return to the catalog to continue searching for courses and add additional items to your shopping cart, or click the shopping cart to check out.
    • Note: if you have not already done so, you will be prompted to log in to the LOMA learning system at this time. Once you have successfully logged in, click the shopping cart again to begin the checkout process.
  5. Review your shopping cart, and add any promotional or order discount code. Click CHECK OUT to proceed.
  6. If you are purchasing a physical product (example: a textbook), complete the SHIPPING information screen.
  7. Enter payment information
    • If your company has set up direct billing with LOMA, an account code will appear next to the “Bill My Company” field.
    • If you are using direct-to-company billing method, ensure that the radio button next to the “Bill My Company” field is selected and then click “Next” to continue.
    • If you are paying for your enrollment by credit card, enter all of the required fields for a credit card transaction. Once you have provided all of the required information, click “Next” to continue.
  8. Review your order, accept LOMA’s Terms and Conditions, and click BUY NOW. An enrollment confirmation will be emailed to you.

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