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Chasing Amazon: Accelerated Underwriting Focuses on CX

Underwriting systems have changed to meet the demands of a mercurial world. New and improving sources of data continue to write new chapters in the storied history of life insurance underwriting. Innovative automation techniques drive turnaround times faster and faster, and consumers are taking notice.

CX 50 — Impact Cx: The Quest

An interactive, decision-based, gamified course that helps organizations create a unified customer-first mindset.

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News & Research

Have a question? Looking for information? LOMA helps members find the answers they need to solve today’s business problems, with access to a variety of information sources that include the latest news, perspectives and presentations affecting our industry.

Feature Commentary: Financial Advice, Our CX Journey, and Proof Only a Pandemic Can Offer

Caroline Feeney — CEO of U.S. Insurance and Retirement Businesses for Prudential Financial — discusses Prudential’s CX journey, the power of hybrid advice, and the rise of digital in CX. “We live in a complex world — an even more complex financial world — and there’s no replacement for true expert financial advice.

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