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2019 LIMRA LOMA Latin American Conference

New Perspectives and Innovations for the Future of Insurance

November 4, 2019 – November 6, 2019
Sheraton Mendoza Hotel, Mendoza, Argentina

MONDAY, NOVEMBER 4, 2019

3:00 pm - 6:00 pm

Early Bird Session: Neuroselling Training Program

  • Carlos Islas Murguía

    Member Development Director, Mexico
    LIMRA LOMA

Did you know that more than half of the buyers of financial service products would be unable to answer 3 basic questions about the product or service that they purchase? This is because neuroscience research has shown that people make decisions with emotion, and then justify those decisions with reason.  This in turn means that one of the largest deciding factors at play when it comes to purchasing an insurance policy is the sales representatives ability to empathize with the client and create a connection.

If you are interested in how personality types affect how people buy and sell, and how we can learn to use this to our advantage when positioning a product for sale, then you should not miss the opportunity to participate in this Neuroselling program!

The Neuroselling training program will include the following modules:

I. Why is what we do important? (Transform the mindset)

II. How do I achieve my commercial objective? (Acquire the toolset)

III. How do I use my skills? (Develop the Skillset)

IV. The new sales paradigm (Neuroselling)

V. How do I influence my work team? (Affective Neuroscience)

**Note: This session will be conducted in Spanish, without any interpretation.

 

7:00 pm - 9:00 pm

Welcome Reception
TUESDAY, NOVEMBER 5, 2019
 

7:45 am - 9:00 am

Registration

8:45 am - 9:45 am

Welcome and Opening Remarks

  • Irene Capusselli

    Organizing Committee President
    General Manager, Orígenes Seguros
  • Thad Burr

    Head of Latin America and Caribbean
    LIMRA and LOMA
Welcome and Opening Remarks

9:45 am - 10:30 am

Opening Keynote Speech: The Making of Lemonade and the Future of Insurtech

  • Ty R. Sagalow

    Founding member of Lemonade, the first fully licensed and regulated InsurTech insurance carrier in the United States

Ty R. Sagalow is a founding member of Lemonade, the first fully licensed and regulated InsurTech insurance carrier in the United States, and the foundation for the multi-billion dollar InsurTech industry. Lemonade has been called the “Uber of Insurance” and issued over 250,000 policies in its first two years of operation. In his opening keynote, Mr. Sagalow will share insights on:

  • How Lemonade emerged from an idea on the wall to a full stacked, regulated insurance company which re-defined the industry in less than two years.
  • How Lemonade has changed the industry with its compelling propositions, cutting edge technology, and unique business model.
  • How the use of “behavioral economics” is set to dramatically change the level of Insurance Fraud.
  • Other emerging InsurTech industries and companies, including new products being used to insure online capital formulation and crowdfunding.
 

10:30 am - 11:00 am

Networking Break
 

11:00 am - 11:45 am

Customer Experience: What are different industries doing to take customer experience to the next level?
 

11:45 am - 12:55 pm

Concurrent Sessions

1. Retirement in Latin America: A Consumer View

  • R. Dale Hall, FSA, CERA, MAAA, CFA

    Managing Director of Research
    Society of Actuaries
Latin America is going through a rapid demographic transition, with an aging population that is growing faster than ever before. To understand what this aging population trend means to the Latin American retirement market, LIMRA and the Society of Actuaries commissioned a joint consumer study to identify the current and future opportunities resulting from this demographic shift. This session will present the findings of that study, including what products, channels, marketing strategies, and technologies work best for different segments, as well as how companies can start to address the looming retirement funding (public and private) gap.

2. Retirement in Argentina: A Consumer View

  • Hernán Poblete Miranda

    Associate Research Director, International Research
    LIMRA and LOMA
Latin America is going through a rapid demographic transition, with an aging population that is growing faster than ever before. To understand what this aging population trend means to the Latin American retirement market, LIMRA and the Society of Actuaries commissioned a joint consumer study to identify the current and future opportunities resulting from this demographic shift. This session will present the findings of that study as they relate specifically to Argentina, including what products, channels, marketing strategies, and technologies work best for different segments, as well as how companies can start to address the looming retirement funding (public and private) gap.
 

12:55 pm - 2:00 pm

Lunch

2:00 pm - 2:45 pm

Pension systems and voluntary savings programs to close Latin America’s pension gap

  • Hernán Pérez Raffo

    Partner
    PwC Argentina
Information Coming Soon!

2:45 pm - 3:45 pm

The New Paradigm for Social Security in Brazil

 

3:45 pm - 4:15 pm

Networking Break
 

4:15 pm - 5:00 pm

Neuroscience and Behavior Economics
 

6:30 pm

Dinner Reception: Trapiche Winery
WEDNESDAY, NOVEMBER 6, 2019
 

8:00 am - 9:00 am

Registration
 

9:00 am - 9:10 am

Welcome Back
 

9:10 am - 10:30 am

Panel: How InsurTechs are improving relationships with the customer of the future
 

10:30 am - 11:00 am

Networking Break
 

11:00 am - 11:45 am

The Salesforce of the Future in Latin America
 

11:45 am - 1:00 pm

Panel: AI, Analytics, and Data Management
 

1:00 pm - 2:00 pm

Lunch

2:00 pm - 2:45 pm

General Session

Information Coming Soon!
 

2:45 pm - 3:00 pm

Superintendent of Insurance

3:00 pm - 4:00 pm

Closing Keynote Presentation

  • Santiago Kovadloff

    Essayist, Poet, and Author







LANGUAGES/IDIOMAS/LÍNGUAS
ORGANIZING COMMITTEE

    President:
    Irene Capusselli, Orígenes Seguros de Retiro S.A.

    Committee Members:
    Alejandro Massa, AVIRA
    Gabriel Chaufan, AVIRA
    Fabian Hilsenrat, Binaria Seguros de Vida S.A.
    Carlos Roca, Cardif Seguros S.A.
    Sebastián Gutierrez, Galicia Seguros, S.A.
    Maria Inés Guzzi, SMG Life Seguros de Vida, S.A.
    Diego Squartini, Supervielle Seguros S.A.

    International Advisors:
    Recaredo Arias, Asociación Mexicana de Instituciones de Seguros (AMIS)
    Bernardo Ferreira Castello, Bradesco Vida e Previdência S.A.
    Jorge Claude, Asociación de Aseguradores de Chile A.G. (AACH)