Learning Live: Customer Experience, January 2021
January 20, 2021
1:00 - 3:00 PM ET, Virtual Classroom
The Learning Live Series features short, virtual, facilitated sessions that expand your knowledge of essential topics. This session is designed to help non-customer-facing employees understand what customer experience (Cx) means for insurance companies and the various approaches insurers are taking to improve it.
Learning Live: Customer Experience
Topics covered include:
- Why the customer experience is important
- Understanding the voice of the customer (VoC)
- Customer journey mapping
- How ALL employees contribute to Cx
Price per session:
- LOMA Member: $149
- Non-member: $289
The Learning Live Series is ideal for:
- Home office employees at insurance, worksite benefit and retirement companies
- Agency field and support staff
- Companies that provide outsourced services to the insurance and financial services industry, including TPAs, FinTech/InsurTech, BPOs, etc.
Other Development Opportunities
FLMI Level 1 Certificate
Understand the fundamentals of insurance products and operations to contribute to company success.
Upcoming 2021 Sessions:
Customer Experience
Wednesday, January 20
1:00 p.m. – 3:00 p.m. ET
Life Insurance Industry Overview
Wednesday, February 24
1:00 p.m. – 3:00 p.m. ET
Annuities
Wednesday, March 17
1:00 p.m. – 3:00 p.m. ET
We're continuing to add new sessions. Please check back often.