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Learning Live: Customer Experience, January 2021

January 20, 2021
1:00 - 3:00 PM ET, Virtual Classroom

The Learning Live Series features short, virtual, facilitated sessions that expand your knowledge of essential topics. This session is designed to help non-customer-facing employees understand what customer experience (Cx) means for insurance companies and the various approaches insurers are taking to improve it. 

Learning Live: Customer Experience

Topics covered include: 

  • Why the customer experience is important
  • Understanding the voice of the customer (VoC)
  • Customer journey mapping
  • How ALL employees contribute to Cx

Price per session: 

  • LOMA Member: $149  
  • Non-member: $289 

The Learning Live Series is ideal for:

  • Home office employees at insurance, worksite benefit and retirement companies
  • Agency field and support staff
  • Companies that provide outsourced services to the insurance and financial services industry, including TPAs, FinTech/InsurTech, BPOs, etc.



    Other Development Opportunities

    FLMI Level 1 Certificate
    Understand the fundamentals of insurance products and operations to contribute to company success.

     Upcoming 2021 Sessions: 

    Customer Experience 
    Wednesday, January 20
    1:00 p.m. – 3:00 p.m. ET

    Life Insurance Industry Overview 
    Wednesday, February 24
    1:00 p.m. – 3:00 p.m. ET

    Annuities  
    Wednesday, March 17
    1:00 p.m. – 3:00 p.m. ET

     We're continuing to add new sessions. Please check back often. 

    Learning Live Series Homepage

    Is there a topic you would like to see addressed in the Learning Live Series? Please let us know at facilitatedlearning@llg.corp.