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2021 Customer Experience Conference

Digital Engagement in the New Normal

March 10, 2021 – March 11, 2021

Who Attends

Financial services professionals in the areas of claims, customer service, IT, marketing, and new business.


Customer experience is at the very top of everyone’s priority list — from the CEO to the CMO to the CIO. The emergence of new channels, new customer behaviors, new design breakthroughs, new customer expectations and new sources of customer data offer new opportunities to improve the CX and create competitive advantage by putting customers first.

For many businesses, customer experience is just a buzzword, either because they believe it’s a passing fad or because they have no idea how to apply the concept. Unfortunately, the companies ignoring the customer experience will find it increasingly difficult to compete because it has become more important than the products you offer. Now, it’s all about the experience.

Companies that offer best-in-class customer experiences grow faster and more profitably. To reach this level, insurers must relentlessly improve customer journeys across channels and business functions.

At the 2021 Customer Experience Conference, learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy.

Our theme is Digital Engagement in the New Normal – a topic near and dear to those of us always striving to provide the best possible customer experience. It is even more relevant in today’s climate – it’s imperative that we adapt quickly and wisely for our customers.



Suzanne Melanson