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Learning Live: Customer Experience

October 7, 2020
1:00 - 3:00 PM EDT, Virtual Classroom

This event has been cancelled. Please contact education@loma.org for information on future sessions.

The Learning Live Series features short, virtual, facilitated sessions for insurance professionals. This session is designed to help non-customer-facing employees understand what customer experience (Cx) means for insurance companies and the various approaches insurers are taking to improve it. 

    Price per session: 

    LOMA Member: $149  

    Non-member: $289 

    Learning Live: Customer Experience

    Topics covered include:

    • Why the customer experience is important
    • Understanding the voice of the customer (VoC)
    • Customer journey mapping
    • How ALL employees contribute to Cx 



      Other Development Opportunities

      FLMI Level 1 Certificate
      Understand the fundamentals of insurance products and operations to contribute to company success.

       Upcoming 2021 Sessions: 

      Customer Experience 
      Wednesday, January 20
      1:00 p.m. – 3:00 p.m. ET

      Life Insurance Industry Overview 
      Wednesday, February 24
      1:00 p.m. – 3:00 p.m. ET

      Annuities  
      Wednesday, March 17
      1:00 p.m. – 3:00 p.m. ET

       We're continuing to add new sessions. Please check back often. 

      Learning Live Series Homepage

      Is there a topic you would like to see addressed in the Learning Live Series? Please let us know at facilitatedlearning@llg.corp.