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2020 Customer Experience Conference - Sponsors and Exhibitors

Lunch Sponsor
Pan-American Life Insurance Group (PALIC)

Pan-American Life Insurance Group (PALIG) is a leading provider of life, accident and health insurance. For more than 100 years, we have earned the trust of over 5.8 million customers across the Americas by delivering trusted financial security and peace of mind so they can protect what matters the most — their families, their business and their futures. Pan-American Life not only continues to serve the needs of its customers, but also has created one of the most solid networks of employees, producers and strategic partners in the insurance industry in Latin America, the Caribbean and the United States. Financial strength of A (Excellent) rating from A.M. Best and A (Strong) rating from Fitch Ratings for Pan-American Life Insurance Company, Pan-American Assurance Company International, Inc., Pan-American Assurance Company and INRECO International Reinsurance Company; and A (Excellent) rating by A.M. Best. for Mutual Trust Life Insurance Company. To learn more about Pan-American Life Insurance Group, visit us at: https://www.palig.com/about-palig/who-we-are

Thursday Evening Conference Reception Sponsor

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center. Pindrop® solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation for some of the world’s premier call centers. Visit us at: https://www.pindrop.com

Joint Committee Reception Sponsor
LexisNexis Risk Solutions

At LexisNexis® Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta USA, Lexis Nexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group, a global provider of information and analytics for professional and business customers across industries. For more information, please visit https://risk.lexisnexis.com/insurance.

Coffee Sleeve Sponsor
Dalbar 2020

DALBAR, Inc. is the financial community’s leading independent expert for evaluating, auditing and rating the customer experience, business practices, investor behavior, and product quality. Launched in 1976, DALBAR has earned a reputation for consistent and unbiased evaluations. DALBAR awards are recognized as marks of excellence in the financial community. Visit us at: https://www.dalbar.com/

Lanyard Sponsor

Solutions3000 is a group of Insurance and Financial Services Experts supplying consulting expertise to life insurance and annuity companies, encompassing model office support, new release quality assurance testing, process workflow redesign, system conversions, application integration, documentation, and training. We work with C-Level Executives to help create project charters, define budgets, set measurable goals, and organize project teams. We have worked with Carriers both large and small, distributors, brokerage general agencies and many of the leading vendors in the industry.


CCMC is a boutique, full-service customer experience survey research and consulting firm that serves as a trusted advisor on your journey from ordinary to extraordinary. CCMC’s customer satisfaction and loyalty surveys and analytics are used by leading Fortune 500 companies from every industry to get a better ROI for their investments in the customer experience. Over the past 40 years, CCMC principals have worked extensively with many of the marketplace leaders in the insurance and financial services sectors.

Clearwater Payments delivers an advanced billing and payment solution using the latest in cloud-based platforms and open API technology. This allows us to quickly and easily integrate with any customer management system and keep your premium payment options relevant in this real-time, mobile world. Our single gateway and processor solution also provides agency sweep and disbursement options as well as real-time transaction information and reporting, a single, reconciled daily deposit for ALL payment types and in-flight chargebacks and exception management. We are 100% focused on improving policyholder electronic payments and helping your insurance organization reduce associated costs. Visit us at: https://clearwaterpayments.com/

GIACT is on the forefront of helping companies eliminate payments risk and identity fraud, verify customers, and stay in compliance with KYC requirements. Learn how at https://www.giact.com
X by 2

X by 2 is a consulting firm specialized in business and technology transformation for insurance clients. For over 20 years, we’ve helped leading insurers turn disruption into opportunity and meet the demands of today’s digital consumer. We’re not a mega-consulting firm, instead we take a distinctly different approach. Our method is nimble, responsive, and above all, focused on making an impact. Through system modernization, seamless customer experience journeys and advanced data analytics, we lead insurers into the future. Learn more at https://xby2.com/