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2020 Customer Experience Conference

Excellence Personified

March 25, 2020 – March 27, 2020
InterContinental Hotel New Orleans, New Orleans, LA

Who Attends

Financial services professionals in the areas of claims, customer service, IT, marketing, and new business.


The digital customer experience is becoming as important a differentiator for brands as product and price. Our theme this year, “Excellence Personified” is not only timely and relevant, but critical. Customer experience (CX) is defined by interactions between a customer and an organization throughout their business relationship. Striving to be the best, so customers prefer to do business with us, is the only key to true success. Companies that offer “Best-in-Class” customer experiences grow faster and more profitably. To reach this level, insurers must relentlessly improve customer journeys across channels and business functions.

At the 2020 Customer Experience Conference, learn how to shape the future of your customer experience strategies to drive “improved” customer satisfaction, loyalty, and advocacy through outstanding and impactful key note presenters, insightful concurrent breakout sessions and highly interactive sessions that will cover a host of topics.

Can you afford not to be here? Your competitors are hoping so!  

Thursday Evening Conference Reception Sponsor

Joint Committee Reception Sponsor

Coffee Sleeve Sponsor

Lanyard Sponsor


Marvin Jones