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2019 Customer Experience Conference

Superior Customer Experience — The Winner Takes It All

May 1, 2019 – May 3, 2019
San Antonio Marriott Rivercenter, San Antonio, Texas
  • Brandon Carter, CLU, ChFC, CFP

    Chairman and President
    USAA Life Insurance Company
    Brandon Carter oversees USAA’s strategy and operations for product management, actuary, distribution, underwriting, servicing and claims. He is leading the strategy to digitally transform the health, life and investment business, and is focused on preserving USAA’s legendary service and commitment to its 12 million members, while maintaining employee well-being and financial strength. Carter joined USAA in 1997. Over the years, he excelled into multiple executive leadership positions focused on sales, service and general management oversight. Carter serves on the Board of Directors for the American Council of Life Insurers and is Vice-Chair of the LL Global Board of Directors.
  • Dave Edington

    Marketing, CX Strategist, Customer Engagement
    IBM
    Dave is a Marketing and CX Strategist within IBM’s Watson Customer Engagement Practice. With a focus on Financial Services, he helps companies leverage the power of AI to improve customer experiences. IBM has been exploring artificial intelligence and machine learning technologies and techniques for decades. And believes AI will transform the world in dramatic ways in coming years. Prior to joining IBM Dave served as Vice President | Client Partner at TTEC with focus on insurance clients — TTEC a global leader in Customer Service and Call Center Operations. Also Dave held role of SVP Strategy and Innovation at Epsilon within their Insurance Vertical. Epsilon a leader in leveraging Big Data, Technology and Services for hyper-personalized marketing.
  • Stephen J. Harvill

    President
    Creative Ventures
    An educator, communicator, and consultant, Stephen Harvill is the founder and president of Creative Ventures, a strategic consulting firm based in Dallas, TX. As a leading strategic thinker and consultant to fortune 500 companies, Harvill has integrated a holistic approach to developing organizational principles. A scientist by education, Stephen brings a unique perspective to both his research and his presentations. Harvill is the author of “21 Secrets of Million Dollar Sellers: America’s Top Earners Reveal the Keys to Success” as well as numerous articles and publications dealing with effective management skills and the future of leadership in our chaotic world. He travels internationally, consulting with a diverse range of clients including American Express, Wells Fargo, IBM, Microsoft, and Apple.