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2018 Customer Experience Conference

Creating Competitive Advantage by Putting Customers First

March 14, 2018 – March 16, 2018
Hilton Orlando, Orlando, Florida

Who Attends

Financial services professionals in the areas of claims, customer service, IT, marketing and new business.


Customer experience is at the very top of everyone’s priority list – from the CEO to the CMO to the CIO. The emergence of new channels, new customer behaviors, new design breakthroughs, new customer expectations and new sources of customer data offer new opportunities to improve the CX and create competitive advantage by putting customers first.

For many businesses, customer experience is just a buzzword, either because they believe it’s a passing fad or because they have no idea how to apply the concept. Unfortunately, the companies ignoring the customer experience will find it increasingly difficult to compete because it has become more important than the products you offer. Now, it’s all about the experience.

Companies that offer best-in-class customer experiences grow faster and more profitably. To reach this level, insurers must relentlessly improve customer journeys across channels and business functions.

At the 2018 Customer Experience Conference, learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy.

To purchase specially priced Disney Meeting/Convention Theme Park Tickets, please call 407-566-5600 or CLICK HERE. Please note the cut-off date for advance purchase savings is March 11th, 2018.


Marvin Jones, LLIF, ALMI, ACS
Senior Associate, Management Solutions, LOMA
6190 Powers Ferry Road, Suite 600, Atlanta, GA 30339
Office: (770) 984-6459
Email: jonesm@loma.org

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