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2017 Customer Experience Conference

Hitting the Mark...Every Time

March 29, 2017 – March 31, 2017
Red Rock Casino Resort & Spa – Las Vegas, Nevada

Due to outstanding demand, we're extending our discounted conference and hotel rates through Friday,  March 10!

Customer Experience (CX): the sum of all experiences a customer has with a company over the duration of their relationship with that company. This customer experience is at the center of the target and is the ultimate bullseye your company should strive to hit.

It’s no longer enough to provide good customer service; it is imperative to provide a top-class customer experience. Join us as we help you explore opportunities to enhance your customers’ experiences and hit that bullseye every time, earning you customers for life.

The event (formerly the Customer Service Conference) will take you beyond simple customer service into the ever-evolving world of customer experiences. The program is carefully designed to examine new strategies and technologies that will enable your company to leverage the best information, strategies, and tactics that can be implemented immediately to improve your customers’ experience and build deeper customer loyalty. View the agenda for details on the program.

Program Highlights

Bonus Zappos Experience Tour!

Register for the pre-conference Zappos Tour Experience!

Join us for a tour of their  fabulous new corporate headquarters in Downtown Las Vegas, Nevada to learn about the Zappos Family culture.

The  Zappos Tour Experience is a 90-minute glimpse into the Zappos culture. This tour does not dive into business related specifics of the company, but it does give an inside look into their everyday work life on campus. If you're looking to see what all of the talk is about, this is the tour for you.

This excursion offers a glimpse into the Zappos culture and a walk in a Zapponian's shoes. Say hello to some of their amazing culture-filled departments, such as HR and their Customer Loyalty Team (customer service).

There will also be other Zapponians, and maybe a special guest appearance here or there, to meet along the way as well!

There will be two (2) tours on March 29, 2017: 1:00 p.m. start time and 3:00 p.m. start time. Each tour is limited to 25 attendees, so sign up early. (Register for the tour when you register for the conference.)    

Cost $50.00 (includes admission and round trip transportation from the hotel)

A Valid Government-Issued ID: All guests 18+ are required to complete the guest check-in process which includes showing a valid government-issued ID. Bring your identification with you. You CANNOT tour without a valid ID.

Who Attends

  • Claims: Discover ways of working with — and delighting — customers that will help you retain their business and turn them into evangelists for your company
  • Customer Service: Find a plethora of ways to stay ahead of the competition — and earn that customer for life
  • IT: See new products, services, and systems that will help your center run smoothly, efficiently, and economically 
  • Marketing: Learn ways to use customer service to reach your customers and increase sales
  • New Business: Understand how your service center can bring in new customers
  • Operations: Uncover new, efficient ways of building cost-effective and productive centers


Marvin Jones, ALMI, ACS
Senior Associate, Management Solutions, LOMA
6190 Powers Ferry Road, Suite 600, Atlanta, GA 30339
Office: (770) 984-6459
Email: jonesm@loma.org