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2015 Customer Service Conference

Exceptional Customer Service...the True North Star

March 25, 2015 – March 27, 2015
Loews Royal Pacific, Orlando, Florida

Achieving exceptional customer service is the one true direction in which your company should travel. And when you reach that destination, your customers are happy and sales increase, strengthening the bottom line and earning you customers for life.

The 2015 LOMA Customer Service Conference will show you how to make that imperative journey toward service excellence. Come examine new strategies and technologies that will enable your firm to stand head and shoulders above the competition. The exciting lineup of speakers and topics is carefully designed to deliver only the best to you…the best information, the best strategies and the best tactics that will help you reach that ultimate destination.

Who Attends

  • Customer Service — find a plethora of ways to stay ahead of the competition — and earn that customer for life
  • Operations — uncover new, efficient ways of building cost-effective and productive centers
  • Marketing — learn ways to use customer service to reach your customers and increase sales
  • New Business — understand how your service center can bring in new customers
  • Claims — discover ways of working with — and delighting — customers that will help you retain their business and turn them into evangelists for your company
  • IT — see new products, services, and systems that will help your center run smoothly, efficiently, and economically


    Featured Speakers

    Claude Legrande is one of North America’s leading experts in practical innovation and is an acclaimed and frequent conference presenter. He specializes in making organizations systematically more innovative. Claude has over 30 years’ experience teaching and consulting on innovation, change and culture, primarily for large North American and European organizations.

    Kelly McDonald, acclaimed multicultural marketing and business trends expert, will discuss "Crafting the Customer Service Experience for People Not Like You." Companies, brands, and products struggling in a "sea of sameness" can foster long-term success through exceptional and customized customer service.

    Steve Trautman is corporate America’s leading knowledge transfer expert. He has provided blue-chip companies with the simplest, most relevant and quick solutions for knowledge transfer. His three-step Knowledge Transfer Solution is the recognized gold standard for corporate America. Steve has written two books, "Teach What You Know: A Practical Leader’s Guide to Knowledge Transfer through Peer Mentoring” and “The Executive Guide to High Impact Talent Management” (co-authored with David DeLong) and speaks internationally. He is known for his high-energy style that combines humor, street smarts, and board room wisdom.

    Pat Williams is a basketball Hall-of-Famer, currently serving as co-founder and senior vice president of the NBA’s Orlando Magic. As one of America’s top motivational speakers, he has addressed thousands of executives in organizations ranging from Fortune 500 companies to universities and nonprofits, including other LOMA events — where he received enthusiastic reviews!

    Bonus Opportunity:

    How to Innovate your Customer Service — Systematically (Pre-conference session)
    While Customer Service has often been at the forefront of innovation for the past decade — and we have made great progress — what makes us successful today simply won’t be enough to succeed in the future. Now is the time to get even better, systematically. Claude Legrand, President, Ideaction Inc., leads this 2 ½ hour session in which you will learn about best practices and practical tools leading to service innovation. Complete information on this pre-conference Bonus Opportunity is available on the Agenda Tab.

    For More Information
      Marvin Jones, ALMI, ACS
      Senior Associate, Management Solutions
      Phone: 770-984-6459
      Fax: 770-984-6418