LIC Technology Committee Meeting Agenda

Tuesday, May 20, 2025

2:00 p.m. - 2:15 p.m. - Welcome & Opening Remarks

Mark DePhillips, SVP, USA, Equisoft
Dean Lambert, Executive Director, LIC

Day 1 Meeting Location: One Commerce Square
2005 Market Street, Suite 160
Philadelphia, PA 19103

The meeting will be located in the courtyard at One Commerce Square. The location is accessible via 30th Street Station, Suburban Station, or Trolley Lines.

2:15 p.m. - 3:00 p.m. - Attendee Introductions & Activity Reports

Get to know fellow IT executives, hear current initiatives and biggest challenges, and catch up on the latest news.

3:00 p.m. - 4:00 p.m. - AI Case Study: Navy Mutual

Brian Luther, President & CEO, Navy Mutual Aid Association

In this informative session, Brian Luther will share Navy Mutual’s AI journey, the organization’s AI strategy, and a framework the company will use to hold itself accountable as it incorporates artificial intelligence as a tool to grow.

4:00 p.m. - 4:30 p.m. - "Tasting the Philly Experience" Networking Event

Enhance your professional network while solving one of the Philadelphia’s quintessential debates: which is the tastiest Philly Cheesesteak ― Pat’s or Geno’s?

4:30 p.m. - Sessions Adjourn for the Day

6:30 p.m. - 10:00 p.m. - Del Frisco’s Steakhouse Cocktail Hour & Networking Dinner

Location: Del Frisco's Double Eagle Steakhouse, 1428-1432 Chestnut St, Philadelphia, PA 19102

Del Frisco's Double Eagle Steakhouse in Philadelphia is located in the historic Packard Grande Building, which was once the First Pennsylvania Bank.

Cocktails will be in the Vault Bar at 6:30 p.m., and dinner will start at 7:30 p.m. in the Vault 2 Room.

Wednesday, May 21, 2025

8:00 a.m. - 8:30 a.m. - Continental Breakfast

Location: Vault 1 Room at Del Frisco's Double Eagle Steakhouse, 1428-1432 Chestnut St, Philadelphia, PA 19102

8:30 a.m. - 9:00 a.m. - Data Readiness for AI – Benchmark Research Update and Discussion

Kartik Sakthivel, Vice President and Chief Information Officer, LIMRA

Recent LIMRA research led to a comprehensive new “scorecard” for participating companies to evaluate and compare their AI data readiness (see global survey results here). We’ll hear insights from this project and what kinds of information companies are finding useful, and discuss challenges and ideas for companies with limited resources to address their data readiness for AI implementation.

9:00 a.m. - 9:30 a.m. - Networking Break

9:30 a.m. - 10:30 a.m. - Customer Experience Insights for Small-to-Midsize Insurers

Zineb Jazouli, AVP Digital Insurance, Equisoft

Key insights from LIC member survey data will provide a launching point for discussion of customer experience technology priorities, challenges, and strategies for staying competitive as customer experience evolves.

10:30 a.m. - 12:00 p.m. - Hot Tech Topics: Facilitated Discussion

LIC attendees value these unique opportunities to learn from each other and get insights from service providers on any issues they’re currently facing. Registrants will provide the discussion topics – what’s on your mind? Get answers and make connections to build your network of helpful resources. Requested topics so far include:

Software / tools for digital payment, contracts, illustrations etc.
Data security and threats
Safely applying AI to analyze company business data
Insights around migrating to new PAS ... and more!

12:00 p.m. - 2:00 p.m. - Networking Luncheon Buffet Lunch