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2019 Caribbean Insurance Conference

The Shifting Landscape in Insurance: The Challenge of Change

June 2, 2019 – June 4, 2019
Grand Fiesta Americana Coral Beach Cancun, Mexico


SATURDAY, JUNE 1, 2019
 

12:00 pm - 4:00 pm

REGISTRATION
SUNDAY, JUNE 2, 2019
 

9:00 am - 3:00 pm

REGISTRATION
 

12:00 pm

EXHIBIT BOOTHS OPEN
 

6:30 pm - 7:30 pm

OPENING CEREMONY
 

7:30 pm - 9:30 pm

COCKTAIL RECEPTION
MONDAY, JUNE 3, 2019
 

8:00 am

REGISTRATION

9:00 am - 10:00 am

Why Good Service is No Longer Good Enough

  • C. Richard Weylman, CSP, CPAE

    Best-selling Author
    Chairman, Weylman Consulting Group
    CEO & CDO, Weylman Center for Excellence in Practice Management
At a time when products, processes and platforms are increasingly commoditized, no longer is it enough to be transaction efficient or “service -oriented”. Empirical research based upon face -to face interviews with financially successful individuals clearly finds that a firm and its advisors as well as support staff needs to deliver a consistently elevated experience to capture and retain clients. The key components of an elevated experience as expressed by these financially successful individuals, are detailed. Specifically, this keynote presentation addresses:
 Why good, great or even personal service is no longer enough to retain their business.
 How a client or prospect’s overall experience is now an integral part of their perception of real and perceived VALUE.
 Why an elevated experience illustrates a relational approach over a transactional approach.
 How delivering an elevated experience becomes a very clear point of distinction from other firms.
 Why a consistently elevated experience creates emotional chemistry, stronger relationships, repeat business, and brand advocacy.
 The six psychological needs that drive their desire for an elevated experience and the specific tactics for each; tactics that will set your organization apart.
 Why consistent delivery is about cultural mindset; not about time or investing treasure.
 

10:00 am - 10:30 am

COFFEE BREAK

10:30 am - 11:15 am

Artificial Intelligence Transforming the Insurance Landscape

  • Leslie Lee Fook

    Director & Co-founder
    INCUS Services Limited
Information coming soon!

11:15 am - 12:00 pm

Using Big Data to Support Advisor Decisions and Drive Opportunities

  • Olivier Lafontaine

    Chief Product Officer
    Equisoft
  • Blake Love

    Business Analyst
    Equisoft
  • Ruben Veerasamy

    Vice President, Consulting and Account Management
    Equisoft
Information coming soon!
 

12:15 pm - 1:30 pm

LUNCH

1:30 pm - 2:30 pm

Parametric Insurance and Microinsurance

  • Nadjla Riedwyl

    P&C Structurer, Vice President
    Swiss Re
Information coming soon!

2:30 pm - 3:30 pm

The Future of Underwriting

  • Carmelo Galante

    Managing Director
    Department of Life and Health, Latin America
Information coming soon!

3:30 pm - 4:30 pm

Why You Should Encourage ‘The F-word’ (Fun) In The Workplace

  • Ron Johnson

    Managing Director and Co-Founder
    Blueprint Creative
Coming Soon.
TUESDAY, JUNE 4, 2019

9:00 am - 10:00 am

Global Warming: Fact or Fiction?

  • Kenrick Leslie, CBE, OD, PhD

    Executive Director
    Caribbean Community Climate Change Centre (5Cs)
Coming soon.
 

10:00 am - 10:30 am

COFFEE BREAK

10:30 am - 11:45 am

IFRS17 – The Shifting Landscape of Insurance

  • Marcus Bosland

    Resident Actuary
    Colina Insurance Limited
  • Garfield Reece

    Audit Partner
    PWC Jamaica
Coming soon.

11:45 am - 12:30 pm

Using Technology to Promote Wellness

  • Susan Boyea, BSc (Hons), MBA, FLMI, BRMP

    Vice President, Business Relationship Management
    Sagicor Life Inc. Barbados
Information coming soon!
 

12:30 pm - 1:30 pm

LUNCH

1:30 pm - 2:30 pm

Engaging and Developing Emerging Talent

As new generations enter the workforce, the insurance industry faces a tough challenge - how do we engage and develop this emerging talent group in a way that resonates with their preferences and expectations? Panelists will discuss various recruitment and engagement techniques for successful talent development results, dispel some of the common generational myths, and offer “what’s next?” predictions for the new age executive.


2:30 pm - 3:30 pm

IAC AGM

Coming Soon.
 

3:30 pm

LIMRA LOMA ROUND TABLE
 

7:30 pm

CLOSING PARTY