Customer Service Accelerator
Customer Service Accelerator® is a Web 2.0 software application that helps
North American financial services companies cut operating costs and deliver a
richer producer and customer experience across all channels.
Customer Service Accelerator helps you manage increasingly diverse
communication channels for consistent service regardless of the method of
contact. All interactions — including emails, phone calls, Web chats,
correspondence and interactive voice response — are centralized and displayed in
a single view, making it easy to understand servicing needs at any point of
Customer Service Accelerator integrates insurance policy and contract
servicing functions across all of your interaction channels. Key features
include a unified front end for your contact centers and back office as well as
portal and Web 2.0 support for employees, producers and policyowners.
Quoted upon request