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LOMA/LIMRA
Strategic Issues Conference
Building Professionalism
September 14-16, 2003
Shangri-La Hotel Bangkok
Bangkok, Thailand
Visit LOMA's
Members Only site to access presentations from the 2003
Conference.
MONDAY, SEPTEMBER 15, 2003
(Sessions
are from 8:30 AM to 5:30 PM)
8:30
AM Ballroom I
Opening Remarks
Thomas H. Kelly,
Executive Vice President and Chief Operating Officer, LIMRA
International, USA
Invited Dignitaries' Remarks
9:00
AM Ballroom I
Keynote
Address
Dhaldol Bunnag, Executive Vice President and
General Manager, AIA, Thailand
Khun Dhaldol Bunnag is a well known and respected
leading figure in the Thai insurance industry in which he has
worked tirelessly for over 30 years, and also within the
business community at large. He will share with us some insight
into how to build and maintain a professional and successful
field-force now numbering for AIA over 45,000 agents in the
field in Thailand and his vision of the future.
9:45
AM Ballroom Foyer
Networking
Break
10:15
AM Ballroom I
CEO Forum: Thailand
Chai Chaiyawan, Director, & COO, Thai Life, Thailand
Chris
Lossin, President, Ayudhya Allianz C.P. Life, Thailand
Craig
A. Alvey, Chairman, Nationwide Life Assurance, Thailand
Thomas
H. Kelly, Executive Vice President and Chief Operating Officer
of LIMRA, will introduce and moderate the CEO Open Forum
consisting of leaders in Thailand’s insurance industry. This
discussion will focus on the future of the Thai insurance
industry.
11:45
AM Ballroom I
Transformation from Seller to
Buyer
David Beynon, President & CEO, John Hancock Life Assurance,
Singapore
Analyze the product push from single-need selling to
total-needs selling with the case study of John Hancock Life
Assurance in Singapore and Southeast Asia.
12:30
PM Ballroom II & III
Lunch
I.1
Rattanakosin Room
Spotlight on India’s Insurance
Industry—New! Click
here
to access this presentation.
Venky Mysore, CEO, Metlife India, India
Hear of the challenges faced by private insurers in the
redefinition of the market after the end to the monopoly
of the state-owned life insurance company.
I.2
Ballroom I
One
Company's Strategy for Maximizing Performance in a Low Interest
Rate Environment—New!
Click here
to access this presentation.
C.
Donald Carden, President and CEO, Siam Commercial New York Life
Insurance, Thailand
Mr. Carden will discuss industry response to the interest
rate decline, where he thinks the industry is heading over the
next five years and what steps his company plans to take
strategically to meet these challenges.
3:30
PM CONCURRENT SESSIONS II
II.1 Chiangmai Room
People Driving Innovation and
Professionalism—New!
Click here
to access this presentation.
Jimmy Cheung, Development Director, LIMRA International, USA
Discover how producers view their own professionalism versus how
the consumer perceives them.
II.2
Rattanakosin Room
Service Times: Measurement to
Management—New!
Click here
to access this presentation.
James R. Huffman, FLMI, ACS, Assistant Vice President, Insurance
Operations, LOMA, USA
Learn how top service times are achieved in individual life
insurance and annuities.
II.3
Ballroom I
Bancassurance
in Developed Countries: Indonesia's Experience
Sugianto Budisuharto, Deputy CEO, AIG Lippo, Indonesia
Discover the creative process in developing bancassurance
products as well as successfully managing a bancurrance team
during and after this country's economic crisis.
4:30
PM Ballroom Foyer
Networking
Break
5:00
PM Concurrent Sessions III
III.1
Chiangmai Room
Technology Application for
Agency: Best Practices in Hong Kong
Chris Au, Assistant Vice President, Agency Operations, Manulife,
Hong Kong
Analyze the challenges and success factors of the
application of technology to agency.
2:30
PM Concurrent Session I
III.2
Chiangmai Room
The Road to Call Centre
Excellence—New!
Click here
to access this presentation.
Khong Bee, Head of Customer Service, Great Eastern Life,
Singapore
Explore customer relationship building with the winner of
Singapore’s Call Centre Award 2002.
6:00
PM Ballroom II
Reception
TUESDAY,
SEPTEMBER 16, 2003
8:45
AM Ballroom I
Opening Remarks
Thomas P. Donaldson,
FLMI, CLU, President & CEO, LOMA, USA
9:00
AM Ballroom I
CEO
Forum: Asia
Chee Cheong, President
& CEO, AXA-Minmetals Assurance, China
Peter
Schelling, CEO & Managing Director, Eagle Star Life Assurance,
Hong Kong
Roderick
Haire, Sr. Vice President & General Manager, PT Asuransi AIA
Indonesia, Indonesia
Thomas
P. Donaldson, President and CEO of LOMA, will introduce and moderate
the CEO Open Forum. CEOs from across Asia will share their thoughts on
the issues facing the industry and their vision for Asia’s financial
services market.
10:30
AM Ballroom Foyer
Networking
Break
11:00
AM Ballroom I
Achieving
Alignment—New! Click
here
to access this presentation.
Gordon
Perchthold, Partner, Braxton (formerly Deloitte Tohmatsu
Consulting), Japan
Find
out how insurers can best align their spending with their
strategic priorities and realize the desired resluts from their
portfolio of initiatives in today's economy.
11:45
AM Ballroom I
Educating
for Excellence-Corporate University at Prudential Asia—New!
Click here
to access this presentation.
Sergion
Dizon, Charter Member, Pru University & HR Director,
Prudential, Vietnam
Learn
about the objectives and strategic importance of a corporate
university in education Prudential's work force.
12:00
PM Ballroom II & III
Lunch
2:00
PM Concurrent Sessions IV
IV.1
Chiangmai Room
Spotlight
on Vietnam’s Insurance Industry—New!
Click here
to access this presentation.
Trinh Thanh Hai, Chief Representative, New York Life, Vietnam
Gain insight on the challenges and successes faced by
insurance companies in the newly developing insurance industry
of Vietnam.
IV.2
Rattanakosin Room
Customer
Relation Management Initiative—New!
Click here
to access this presentation.
Lee Wood, Sr. Vice
President-Chief Marketing Officer, ING Antai, Taiwan
Investigate a successful implementation of customer relation
management from ING Antai.
IV.3
Ballroom I
Distribution Growth and Development
in an Emerging Market—New! Click
here
to access this presentation.
Timothy Chen, President & CEO, Sun Life Everbright, China
Examine the key factors in the development and growth of various
distribution channels.
3:00
PM Ballroom Foyer
Networking
Break
3:30
PM Concurrent Sessions V
IV.1
Chiangmai Room
Worksite Marketing
Mark Lamb, DLI, CIAM, LLIF, FLMI, Director, Asia Pacific/Oceania, LIMRA International,
Australia
Learn about an attractive method for producers to sell a large
volume of products in a workplace environment.
IV.2
Rattanakosin Room
New
Technologies for Human Resource Development—New!
Click here
to access this presentation.
Joel Basarich, Ph.D., FLMI, ACS, Managing Director, International
Division, LOMA, USA
Discover
the latest technologies are being used in financial services
companies.
IV.3
Ballroom I
The
21st Century Underwriter—New!
Click here
to access this presentation.
Geoff Coley,
Director, Risk Profile International, Australia
Hear how the 21st Century Underwriter handles the dichotomy
between profitable selection and world-class customer service.
4:30
PM Ballroom I
Eight
Disciplines of Professional Leadership—New!
Click here
to access handouts from this presentation.
Bob Urichuck,
President, Bob Urichuch Management, Canada
Discipline is the key to success in every profession.
Companies are seeking innovate and strategic ways of developing
leadership capacity to meet the challenges of today's
fast-paced, high-pressure environment. Bob Urichuck, author of
"Online for Life: The 12 Disciplines for Living Your
Dreams", and "Up Your Bottom Line" will discuss
eight disciplines of successful leaders.
5:30
PM Ballroom I
Adjourn
Conference
Sponsors
Our sincerest thanks to the following
sponsors of the 2003 Strategic Issues Conference:
Conference Sponsors:
Deloitte Consulting
Thai Life Insurance Company Limited
eBao Technology
Asia Insurance Review (Official Conference Publication)
Asia Insurance Post
Muang Thai Life Assurance Company
Limited
First Apex
Insurance Technologies
Asia
Financial Network Ltd.
Sponsorship opportunities for are still available.
Just a few option include exhibit booths, lunch sponsorship, reception
sponsorship and workshops. For more information, click on
Sponsorship
Opportunities.
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